Client Relations Coordinator

Why Join Our Team?

Zero Parallel boasts a great team culture where hard work is not only appreciated but also rewarded! At Zero Parallel, we believe that our success is built on the success of each and every one of our employees. To that end, here are just a few of the benefits we offer to all eligible employees:

• Medical, Dental, and Vision Insurance (100% paid premium for employee and dependents)
• Accrued vacation
• Gym membership
• Weekly office massages
• Kitchen stocked with snacks, juices, and cereal bar
• Weekly office lunches
• Team building activities & company social events
• Opportunity for professional growth within company
• Penthouse office suite with awesome views

This is an excellent opportunity for a professional with a company that values and rewards dedication, hard work, and team players!

We are seeking a highly motivated, Client Support Analyst to join our team. The Client Analyst will be responsible for ensuring our existing clients receive unparalleled Client service. Daily responsibilities will include reviewing clients’ current campaign analytics and applying a results-oriented approach to all client requests and inquiries. This position requires active account management and constant oversight and monitoring to identify potential areas of troubleshooting. Additionally, the right candidate will utilize internal reporting systems to optimize account performance.

This position is great for someone who wants to continually challenge him/herself, while always learning something new that will help him/her grow exponentially.

Knowledge & Skills:

• Strong interpersonal skills – Team player mentality
• Effective communication skills, both verbal and written
• Excellent organizational skills, with the ability to manage and prioritize multiple projects
• Ability to adapt to a dynamic environment that’s constantly changing
• Strong initiative is a must
• Detail-oriented
• Must be a critical thinker, with the ability to anticipate problems and quickly find effective solutions
• Strong skills in problem-solving
• Team Player Mentality
• Strong customer service
• Must be open to travel to industry conventions as a company representative

Qualifications:

• Minimum of 2 years relevant sales experience and/or customer service, preferably in the financial services industry
• Proficient in Microsoft Excel with extensive knowledge using pivot tables and formulas
• Tech and Internet savvy – comfortable learning and using new software

Zero Parallel, LLC is an equal opportunity employer that embraces and promotes diversity in the workplace.

Zero Parallel is fully committed to Equal Employment Opportunity and to attracting, retaining, developing, and promoting the most qualified employees without regard to their race, sex, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, genetics, or any other status protected by state or federal law. Zero Parallel expressly prohibits any form of employee harassment or discrimination on the basis of any such protected status.

Zero Parallel provides equal employment opportunities to all employees and applicants for employment without regard to race, sex, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. This policy is intended to comply, and Zero Parallel so complies, with applicable state and local laws governing non-discrimination in employment.

We are dedicated to providing a work environment free from discrimination and harassment, where employees are treated with respect and dignity.

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local law requirements, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Job Type: Full-time

Pay: $25.00 - $35.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Profit sharing
• Vision insurance

Schedule:

• 8 hour shift

Supplemental Pay:

• Bonus pay

Work Location: One location