Project Coordinator

Description

 Who Are We?

Have you ever gone into a grocery store or convenience store for things like milk, bagged salads, or frozen pizza? The coolers and freezers you find those and other food products in are what we do!! Zero Zone is a manufacturer of reach-in and open refrigerated and frozen food display cases as well as the refrigeration systems that work behind the scenes to cool the cases, keeping the food fresh! We also make powerful industrial refrigeration systems for food warehousing, pharmaceuticals, and even ice rinks!

Our company is structured across 2 divisions – the Display Case Division, located in North Prairie, WI, Waukesha, WI, and Mukwonago, WI and the Refrigeration Systems Division, located in Ramsey, MN and Dyersville, IA.

What Are We Like?

At Zero Zone, you will be a valued member of the Zero Zone team, able to take ownership of your own career path. We believe in hard work, teamwork, collaboration, and respect, and we have grown through dedication to our Purpose: “Preserving customer valuables through refrigeration.” For over 60 years, we have been a leader in refrigeration, and our people are well known for exceptional customer service. We also believe we are the COOLEST coworkers (pun intended)! This is an opportunity for you to make a difference in the refrigeration industry with one of the top leading manufacturers in the country! Come grow with us!!

What Can We Offer You?

• Vacation and Personal Hours (after only 30 days!)

• Competitive Wages

• Comprehensive Benefits Package (medical, dental, vision, life insurance, STD, LTD, AD&D, HSA/FSA, EAP)

• 401k and Profit Sharing

• 10 Paid Holidays

• Flexible Schedules

• Casual Dress Code

• Wellness Programs and Incentives

• Steel Toe Reimbursement

• Employee Engagement Programs

• One-time Home Computer Reimbursement

• And more!

What Will You Do?

Under the direction of the Project Management Supervisor, the Project Coordinator oversees and facilitates the installation of equipment and components for specified projects to ensure their territory hired contractors are fulfilling all obligations and that work is carried out according to approved contracts, specifications, and schedules. Serves as a liaison with the customer project management teams, reporting on site and project progress and delays. Proactively works to resolve any site issues that may delay project completions, with assistance from Project Specialist.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

•  Coordinate turnkey installations of Zero Zone display cases, ZZ systems, competitor walk-ins, competitor cases, evaporators, condensers, Energy Management Systems, and Electrical.

•   Screen and authorize installation and warranty contractors.

•  Work with Account Managers to negotiate installation service agreements with regional and national installation companies and networks.

•  Negotiate and authorize related installation and service invoices

•  Supports internal accounting and sales team in daily program management activities

• Hire and schedule installations for turnkey accounts.

• Work with Refrigeration Contractors, General Contractor, Electrician, Project and Construction Managers to maintain install schedule.

• Review post installation checklists, & photos, and approve payment once complete and approved.

• Report on installation metrics including, failures, component issues, and on-site delays.

• Root cause analysis and corrective action of problem areas during installation.

• Create installer Scope of Work (SOW), checklists, and training presentations, revising as needed.

• Create, maintain, and revise as needed, department processes and procedures.

• Perform training webinars

• Assist Marketing to create and distribute installer technical bulletins related to spec and feature changes.

• Create and/or manage internal change requests/orders

• Perform periodic on-site installation audits

• Submit monthly progress and status reports

• Other duties as assigned.

EDUCATION AND/OR EXPERIENCE

• Basic knowledge of Microsoft/Outlook/Teams to execute daily Installation Coordinator duties and standard work with little to no assistance, occasionally directed in some aspects of their work. IFS knowledge preferred.

• Basic knowledge of Program Sales accounts to execute daily Installation Coordinator duties and standard work. Occasionally independently directed in some aspects of the work.

• 2 years of Customer Service, Project Management or related experience preferred. Good understanding of basic accounts receivable and accounts payable math skills.

SKILLS & ABILITIES:

• Ability to comprehend simple instructions, both oral and written, pertaining to customer orders.

• Ability to effectively communicate one on one and in group settings with other employees within the organization.

• Ability to effectively communicate with customers when handling calls pertaining to service parts and questions.

• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.

• Ability to deal with simple problems in the service parts area.

PHYSICAL & BEHAVIORAL: – Reasonable accommodations may be made to enable individuals with disabilities to perform these functions:

• Ability to sit the majority of the day, talk and hear

• Specific vision abilities required by this job include close & color vision

• Occasionally lift and/or move up to 25 pounds

• Zero Zone expects all employees to behave and communicate in a manner which will facilitate good relations with customers, clients, co-workers and supervisors; maintaining a positive work atmosphere 

Qualifications

Salary : $23 - $26