Project Management Supervisor

Description

Who Are We?

Have you ever gone into a grocery store or convenience store for things like milk, bagged salads, or frozen pizza? The coolers and freezers you find those and other food products in are what we do!! Zero Zone is a manufacturer of reach-in and open refrigerated and frozen food display cases as well as the refrigeration systems that work behind the scenes to cool the cases, keeping the food fresh! We also make powerful industrial refrigeration systems for food warehousing, pharmaceuticals, and even ice rinks!

Our company is structured across 2 divisions – the Display Case Division, located in North Prairie, WI, Waukesha, WI, and Mukwonago, WI and the Refrigeration Systems Division, located in Ramsey, MN and Dyersville, IA.

What Are We Like?

At Zero Zone, you will be a valued member of the Zero Zone team, able to take ownership of your own career path. We believe in hard work, teamwork, collaboration, and respect, and we have grown through dedication to our Purpose: “Preserving customer valuables through refrigeration.” For over 60 years, we have been a leader in refrigeration, and our people are well known for exceptional customer service. We also believe we are the COOLEST coworkers (pun intended)! This is an opportunity for you to make a difference in the refrigeration industry with one of the top leading manufacturers in the country! Come grow with us!!

What Can We Offer You?

• Vacation and Personal Hours (after only 30 days!)
• Competitive Wages
• Comprehensive Benefits Package (medical, dental, vision, life insurance, STD, LTD, AD&D, HSA/FSA, EAP)
• 401k and Profit Sharing
• 10 Paid Holidays
• Flexible Schedules
• Casual Dress Code
• Wellness Programs and Incentives
• Steel Toe Reimbursement
• Employee Engagement Programs
• One-time Home Computer Reimbursement
• And more!

What Will You Do?

Under the direction of the Senior Account Manager the Project Management Supervisor is responsible for project management of turnkey installation projects. The Project Management Supervisor oversees teams responsible for facilitating the installation of equipment and components for specified projects. They ensure their territory hired contractors are fulfilling all obligations, and work is carried out according to approved contracts, specifications, and schedules. Through reporting on-site, the Project Management Supervisor serves as a liaison with the customer project management teams by providing information regarding project progress and delays. They proactively work to resolve any site issues that may delay project completion.

Essential Duties & Responsibilities:

• Supervise Project Coordinators/Specialists to cover all territories and time zones as well as maintaining a territory
• Coordinate turnkey installations of Zero Zone display cases, Zero Zone systems, competitor walk-ins, competitor cases, evaporators, condensers, Energy Management Systems, and electrical components
• Screen and authorize installation and warranty contractors
• Work with Account Managers and Account Coordinators to negotiate installation service agreements with regional and national installation companies and networks
• Negotiate and authorize related installation and service invoices
• Supports internal Accounting department and Sales department in daily program management activities
• Hire and schedule installations for turnkey accounts
• Work with refrigeration contractors, general contractors, electricians, project managers, and construction managers to maintain install schedule.
• Review post installation checklists and photos
• Approve payment once complete and approved
• Report on installation metrics including failures, component issues, and on-site delays
• Utilize Root Cause Analysis (RCA) and corrective actions to resolve problems during installation
• Create and revise installer Scope of Work (SOW), checklists, and training presentations as needed
• Create and revise department processes and procedures as needed
• Perform training webinars
• Assist Marketing department in the creation and distribution of installer technical bulletins related to specification and feature changes
• Create and manage internal change requests and orders
• Perform periodic on-site installation audits
• Submit monthly progress and status reports
• Execute daily Project Coordinator/Specialist duties and standard work while collaborating with Account Managers/Coordinators to improve customer installation process while simultaneously managing internal and field projects
• Other duties may be assigned.

Skills/Abilities/Specifications:

• Instruct daily Project Coordinator/Specialist duties and standard work independently
• Ability to lead, train, and advise others in all Program Sales accounts and department processes/procedures
• Self-directed in technical and business matters
• Strong problem-solving skills while proactively creating and executing solutions
• Effectively use available resources and promote team collaboration
• Challenge current work methods expand tools and improve standard work
• Ability to deal with problems in the service parts area

Education & Experience:

• Associate's, Bachelor's, and/or Project Manager's degree preferred
• Advanced knowledge of Microsoft suite and ERP systems (IFS preferred)
• Refrigeration Service Certificate preferred
• 7 years of Installation Coordination or Project Management experience preferred
• 5 years of supervising Customer Service, Project Management, or related experience
• Expert at understanding of basic accounts receivable and accounts payable math skills

Language Skills & Reasoning:

• Effectively comprehend simple instructions, both oral and written, pertaining to customer orders 
• Effectively communicate one-on-one and in group settings with other employees in the organization 
• Effectively communicate with customers when handling calls pertaining to service parts and questions
• Apply common sense to understand written and oral instructions

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Requires the use of safety glasses closed toe shoes when walking through shop area. 

While performing the duties of this job, the employee is regularly required to use hands to finger, handle or touch, object tools, or controls.  The employee frequently is required to stand, walk, or sit, talk and hear.  The employee is occasionally required to reach above shoulders, climb, crouch, stoop, or kneel.  The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 20 pounds usually from floor to waist level, up to 20 feet away. 

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Behavioral Environment:

In order to maintain a positive work atmosphere Zero Zone expects all employees to behave and communicate in a manner which will facilitate good relations with customers, clients, co-workers and supervisors.

Qualifications

N/A