Training Specialist

Who Are We?

Have you ever gone into a grocery store or convenience store for things like milk, bagged salads, or frozen pizza? The coolers and freezers you find those and other food products in are what we do!! Zero Zone is a manufacturer of reach-in and open refrigerated and frozen food display cases as well as the refrigeration systems that work behind the scenes to cool the cases, keeping the food fresh! We also make powerful industrial refrigeration systems for food warehousing, pharmaceuticals, and even ice rinks!

Our company is structured across 2 divisions – the Display Case Division, located in North Prairie, WI, Waukesha, WI, and Mukwonago, WI and the Refrigeration Systems Division, located in Ramsey, MN and Dyersville, IA.

What Are We Like?

At Zero Zone, you will be a valued member of the Zero Zone team, able to take ownership of your own career path. We believe in hard work, teamwork, collaboration, and respect, and we have grown through dedication to our Purpose: “Preserving customer valuables through refrigeration.” For over 60 years, we have been a leader in refrigeration, and our people are well known for exceptional customer service. We also believe we are the COOLEST coworkers (pun intended)! This is an opportunity for you to make a difference in the refrigeration industry with one of the top leading manufacturers in the country! Come grow with us!!

What Can We Offer You?

• Vacation and Personal Hours (after only 30 days!)

• Competitive Wages

• Comprehensive Benefits Package (medical, dental, vision, life insurance, STD, LTD, AD&D, HSA/FSA, EAP)

• 401k and Profit Sharing

• 10 Paid Holidays

• Flexible Schedules

• Casual Dress Code

• Wellness Programs and Incentives

• Steel Toe Reimbursement

• Employee Engagement Programs

• One-time Home Computer Reimbursement

• And more!

What Will You Do?

Under the direction of the Director of Regulatory Compliance, the Technical Trainer will develop and deliver training courses for customers or technical employees in installation, maintenance, and repair of Refrigeration systems and cases. This role will collaborate closely with Sales, Service, Operations, and Engineering teams to standardize training content. This role requires someone with a strong background in service and a passion for education.

Essential Responsibilities:

• Develop and present quality curriculum within corporate style guidelines.
• Integrate classroom training with hands-on practice, simulations, and on-the-job training.
• Work with team to conduct needs analysis to identify training needs and implement changes based on feedback.
• Work with the internal departments and team members to fabricate a training lab.
• Onboard new technical trainers and reps. Train staff on product updates as needed.
• Prepare training facility and lab prior to training classes and customer visits
• Work with service management to standardize global training content delivery
• Assist at educational and/or industry conferences.
• Review product systems, functional specifications, operations, and establish safety requirements for assigned systems.
• Other duties as assigned

Requirements for Effective Performance:

• Associate degree: 4-years degree preferred
• 10 years of install, service, and troubleshooting experience in commercial refrigeration. Commercial or residential HVAC experience would be considered.
• Comprehensive understanding of CO2 and control systems
• Experience as a technical trainer preferred.
• Understand technical documentation such as manuals (i.e., owner, installation, diagnostic, and flat rate).
• Proficient with Microsoft Suite (Word, Excel, Outlook, PowerPoint, etc.) and other video conferencing software.
• Familiarity with hand tools and test equipment.
• 15% domestic travel

Skills/Abilities/Specifications:

• Ability to deal with shifting priorities and moving deadlines.
• Ability to complete basic start up and troubleshooting on refrigeration systems and cases.
• Ability to leverage content tools to create effective and engaging e-learning.

Behavioral & Environmental Requirements:

• Maintain a positive work attitude. Zero Zone expects all employees to behave and communicate in a manner which will facilitate good relationships with customers, clients, co-workers, and supervisor.
• Safety toe shoes and safety glasses are required while in production areas.
• Regularly required to sit, stand, and walk throughout the office and production areas; have use of hands and fingers to use a computer, telephone, and other office equipment; reach with hands and arms; and talk or hear. The employee must occasionally lift and/or move up to 35 pounds.