What are the responsibilities and job description for the Help Desk Analyst position at ZHH Solutions?
7 Month Contract
Our client's primary Service Desk is recruiting for a Help Desk and System Support Specialist whose primary duties will be to receive, review, track, troubleshoot, and resolve trouble reports related to system/application-related requests for our client's systems or route them to the appropriate support team.
This role will require:
- Strong customer service skills
- Knowledge of Active Directory or other identity management system
- Attention to detail
- Ability to work with rapidly changing priorities
- Experience with troubleshooting Windows systems
- Good verbal and writing skills for customer interaction and documentation · Good problem isolation skills, and a broad general knowledge of IT systems
- The ability to shift topics rapidly
- Working knowledge of Jira for the placing and tracking of calls.
- The use of Adaxes and MECM for supporting customer systems and account management · A working knowledge of the of M365 on a public sector lever is desirable
- Be familiar with concepts of enterprise-level applications
- Familiarity with WAN architecture at a higher level