Technical Writer / Documentation Specialist - Hybrid Role - LOCALS ONLY

US CITIZENS / Green Card Holders / EAD Green Card Holders ONLY

NO THIRD PARTIES PLS

THIS IS A DIRECT CLIENT REQUIREMENT !

Those authorized to work without sponsorship are encouraged to apply please.

Reach Saakshi Sahni - 703-955-1070

Email: saakshi(at)zilliontechnologies(dot)com // 7039551070

Documentation Specialist / Technical Writer

Duration: Long Term Ongoing Project with NO end Date

Direct banking Client

Rate : $$ BEST RATES $$

Hybrid - 2 Days a week in Pensacola, FL // 3 days fully remote

US CITIZENS / Green Card Holders / EAD Green card ONLY

Job Description:

Summary:

Team members in this role will participate in the development and follow-up analysis of policy, procedure, and process updates. Documentation Specialists will collaborate directly with business unit SMEs to draft, review, and post procedure or manual content onto the internal intranet. They will participate directly in annual procedure review efforts and rapid procedure correction/creation to support training and regulatory needs. This role requires excellent written and verbal communication skills and the ability to work effectively both independently and as part of a team. The ideal candidate will have strong skills in collaborating with cross-functional teams and demonstrate proficiency in using technical tools and software such as Microsoft Word, HTML, Adobe Experience Manager (AEM), Visio, Asana, and similar web/internet-based technologies to support documentation efforts effectively.

Responsibilities

• Ensure project deliverables are met in accordance with customers' expectations, timelines & budget constraints

• Build and maintain relationships with team members, management, key stakeholders and/or external contacts (vendors, etc.)

• Conduct research and preparation of reference material

• Ensure effective management of projects from inception through implementation

• Identify, communicate and resolve technical, tactical and operational project issues and risks

• Maintain documentation library to ensure currency of processes

• Provide training to end user in the use of electronic manuals and reference material

• Review proposed policy and procedure changes for technical adequacy, completeness, compliance to regulations

• Administer and Develop eNet content

• Conduct and/or facilitate user acceptance testing to include developing and executing test cases, communication with project teams, validating and documenting results

• Ensure clear, concise and effective communication of material

•Interact with various sub-teams to determine user requirements and specifications

• Organize policy and procedures according to set standards

• Recommend strategy for communications

•Serve on teams and task groups for projects/initiatives within the business unit &/or across the organization • Write online reference material, instructions and communications

• Perform other duties as assigned.

Qualifications:

• Ability to work independently and in a team environment

• Experience in composing correspondence that adheres to grammar and writing style and standards

• Experience in managing multiple priorities independently and/or in a team environment to achieve goals

• Experience in researching, compiling, and documenting data, business processes, and workflow

• Experience in working and participating in cross-functional, multi-dimensional teams and projects

• Working knowledge of PC and web/internet based technologies e.g. HTML, trends/issues, management, editing/authoring tools and development

• Desired - Working knowledge of products, services, programs, policies and procedures

• Basic database and presentation software skills

• Basic skill capturing and translating processes and requirements into easily understood terms

• Basic skill exercising initiative and using good judgment to make sound decisions

• Basic verbal and written communication skills

• Effective organizational, planning and time management skills

•Effective skill following, interpreting and applying relevant data/instructions to guidelines, procedures, practices and regulations

• Desired - Associate's Degree in Communication Studies or the equivalent combination of training, education, and experience

Please send qualified resumes directly to : saakshi(at)zilliontechnologies(dot)com // 7039551070

Thanks,

Saakshi Sahni

Zillion Technologies Inc.

Director - Talent Acquisition

Email: saakshi(at)zilliontechnologies(dot)com // 703-955-1070