What are the responsibilities and job description for the Business Advisor, Regional Partnerships position at Zillow Group?
About the team
The Zillow Premier Agent team is an outstanding team that is working to partner with the best real estate professionals, supporting them through tight partnership and excellent products to deliver outstanding experiences for home shoppers! We are a multifaceted, dedicated group of strategists, marketers, relationship management professionals, service professionals, producers of products, designers, engineers, developers, and human resources professionals.About the role
Zillow Group is gearing up for the next phase of our growth by passionately focusing on improving the home shopping experience and helping more shoppers get into their next home! A big part of our strategy centers on partnering with top performing real estate agents, known as Zillow Premier Agents (ZPA). Through technology and partnership, ZPAs will provide the experience to consumers who engage with the Zillow marketplace. Our desired outcome is more real estate transactions for ZPAs and better experiences for everyone. To achieve this, we are building a partnership-based organization that recruits, retains and grows real estate professionals into highly effective Zillow Premier Agents.
The role of Business Advisor, Regional Partnerships (BA) is to guide ZPA partners to deliver the desired outcomes needed to drive growth in the marketplace. Those outcomes are delightful home shopping experiences for consumers and high conversion of customer introductions, known as connections, to home purchase transactions. BAs will be asked to guide ZPAs to both recommended and display the required practices and behaviors that we know drive the home buying experiences.
The roles and responsibilities include, but are not limited to:
Serve as a brand ambassador for Zillow, representing the best interests of the company and partners.
Consistently drive, meet, and exceed success metrics, including revenue and retention through upsell and X-sell of all available Zillow products and services.
Conduct business reviews of assigned ZPAs to assess their operations as it relates to both converting connections into transactions and providing great experiences.
Be a data driven partner: regularly conduct financial analysis for ZPAs in order to better understand client’s business operations and provide ongoing feedback on strengths and opportunities
Regularly travel in-market and conduct video consultations with ZPAs to coach on lead conversion strategies, establish a relationship built on mutual trust, and drive adoption of Zillow Group services.
Continuously identify and recommend areas to improve efficiency and communicate cross functionally with our internal partners, leadership teams and peers within the ZPA Partnerships team.
Develop a close partnership with your Market Manager and review the performance of your marketplace and your partners.
As the closest role to transaction conversion you directly impact revenue growth and are responsible for the ZPAs success.
Domain expertise is very meaningful, and you will become a guide in local real estate trends, compliance, activity and the overall landscape of your MSA.
Utilize the Zillow Group tech stack to monitor and execute your business.
Who you are
3 years of sales, account management, customer success or relationship/partner management experience
A consistent record of success in a sales environment, to include experience handling a book of business and advising business owners to deliver return on investment
Robust business and financial acuity; P&L expertise is a plus
Self-sufficient, focused, reliable self-starter with an ability to work in an autonomous work environment
Comfortable using data and analytical insights to drive conversations and decisions
Strong interpersonal, multitasking and time-management skills
Outstanding oral and written communication skills, with strong critical thinking skills
Strong desire to achieve top results with a positive “can-do” demeanor
Student. BAs need to consistently be up to speed on all things Zillow, real estate, relationship management and operational excellence
Experience with Salesforce or similar CRM
Experience in real estate media, tech, software, advertising and/or marketplace-based businesses is helpful
SAAS/PAAS experience is helpful
Get to know us
Zillow is reimagining real estate to make it easier to unlock life’s next chapter.
As the most-visited real estate website in the United States, Zillow® and its affiliates offer customers an on-demand real experience. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move — and no matter what job you're in, you will play a critical role in making this vision a reality.
Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. We're also building the workplace of the future, where our employees are less tethered to the office, and have more flexibility in their lives. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: Fortune’s 100 Best Companies to Work For® List 2021, TIME 100 Most Influential Companies list, Bloomberg Gender-Equality Index 2021, Human Rights Campaign (HRC) Corporate Equity Index and HRC’s Best Place to Work for LGBTQ Equality 2021, Fortune Best Workplaces for Millennials 2021, and Fortune Best Workplaces for Women 2021.
Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact us at RecruitingAccessibility@zillowgroup.com.
Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.
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Salary : $26 - $41
