What are the responsibilities and job description for the Customer Support Representative - Contact Center position at ZIM Integrated Shipping Services?
At ZIM, we’re creating a buZZ in global shipping innovation, and looking for dedicated professionals to help us reach new horizons. Join a dynamic, inclusive team who will challenge you to grow, and support you every step of the way.
With ZIM, you’ll hear the difference, feel the difference, and be the difference – as we make waveZ across the globe.
Main Purpose of the Role:
The Export Contact Center Representative is responsible for managing customer-facing communication through the call center phone system, email, and SmartCS. This communication includes creation and maintenance of bookings as well as export documentation enquiries.
Main Tasks:
Answers incoming customer calls and emails and acts as a concierge to guide the customer through its experience with ZIM.
Creates and modifies export bookings based on customer needs and availability as determined through consultation with the booking tool.
Coordinates solutions to documentation issues for customers.
Requires fielding a large volume of incoming calls from ZIM's client base while maintaining a professional and courteous demeanor
Makes necessary outgoing calls when required to follow up on outstanding issues.
Performs various miscellaneous customer requests.
Assists with special projects aimed at improving efficiency and customer outcomes.
Takes an active role in his/her own development by integrating coaching/feedback on performance into daily routines
Any other duties as assigned.
#ZIMUSA #BeTheDifference #ZIMcareers
Requirements:
High school diploma or general education degree (GED);
One year related experience and/or training in a service related industry; or equivalent combination of education and experience.
Excellent Soft skills
With ZIM, you’ll hear the difference, feel the difference, and be the difference – as we make waveZ across the globe.
Main Purpose of the Role:
The Export Contact Center Representative is responsible for managing customer-facing communication through the call center phone system, email, and SmartCS. This communication includes creation and maintenance of bookings as well as export documentation enquiries.
Main Tasks:
Answers incoming customer calls and emails and acts as a concierge to guide the customer through its experience with ZIM.
Creates and modifies export bookings based on customer needs and availability as determined through consultation with the booking tool.
Coordinates solutions to documentation issues for customers.
Requires fielding a large volume of incoming calls from ZIM's client base while maintaining a professional and courteous demeanor
Makes necessary outgoing calls when required to follow up on outstanding issues.
Performs various miscellaneous customer requests.
Assists with special projects aimed at improving efficiency and customer outcomes.
Takes an active role in his/her own development by integrating coaching/feedback on performance into daily routines
Any other duties as assigned.
#ZIMUSA #BeTheDifference #ZIMcareers
Requirements:
High school diploma or general education degree (GED);
One year related experience and/or training in a service related industry; or equivalent combination of education and experience.
Excellent Soft skills
