What are the responsibilities and job description for the IT Authorization & Technical Support Specialist position at ZIM Integrated Shipping Services?
At ZIM, we’re creating a buZZ in global shipping innovation, and looking for dedicated professionals to help us reach new horizons. Join a dynamic, inclusive team who will challenge you to grow, and support you every step of the way.
With ZIM, you’ll hear the difference, feel the difference, and be the difference – as we make waveZ across the globe.
Main Purpose of the Role:
Ensure technical authorization, roles, responsibilities, access in systems are technically mapped well in place and support technical support as desk-technician
Main Tasks:
Requirements:
Requirements:
With ZIM, you’ll hear the difference, feel the difference, and be the difference – as we make waveZ across the globe.
Main Purpose of the Role:
Ensure technical authorization, roles, responsibilities, access in systems are technically mapped well in place and support technical support as desk-technician
Main Tasks:
- Ensure System authorizations, access and role mapping for employees around the region is done on time and well in place by bridging between users and HQ-IT_AUTH team
- Ensure smooth and systematic onboarding of employees in terms of various systems accesses with focussed communication.
- To support as a desk technician as remote/local for regional offices and USA office for IT technical services, PC/Network/Mobile Support/Videoconference
- To Liaise with relevant SME (subject Matter experts) in HQ and Regional-IT and co-ordinate for all support for PC/network/IT Infra/Telephony
- To deploy images & disseminate IT and Security policies to the agency users and manage IT assets
- To Support Local Systems and Business Applications
- To coordinate with HQ/Regional office IT teams.
- To support users, handle remedy tickets/pc problems/tracing remedy status, etc.
- IT Agreement coordination and follow up.
- IT budgets submit/review/control.
- Communicate with various IT vendors & Telecom for purchasing/IT with IT PO creation
- To support office renovations projects in IT Infra aspects.
Requirements:
Requirements:
- Bachelor's Degree
- At least 2-3 years’ experience
- Meticulous addressing of Systems Authorizations and Mapping access for company applications
- Focused and Timely delivery and effective coordination with peer authorization team in HQ
- Able to generate solutions to problems (analytical and logical reasoning skills)
- Technician related Knowledge for PC imaging / Network / Systems support
- Good communication and interpersonal skills, Flexible, Service oriented and Available
- Can work in high efficiency, good coordination, quick problem solving ability.
- Self-motivated; teamwork skills and can work under pressure.
