What are the responsibilities and job description for the Field Services Engineering Technician position at Zimmer Biomet?
Zimmer Biomet is a global medical technology leader. Our team members are part of a company with a heritage of leadership, a focus on shaping the future, and a mission dedicated to alleviating pain and improving the quality of life for people around the world.
What You Can Expect
The Field Service Engineering Tech (FSET) is responsible for providing highly visible onsite and remote technical support within their assigned regions for Zimmer Biomet Surgical Devices. This role is responsible for handling, maintaining, installing and providing support for said devices, as well acting as a key player in complaint investigations, including troubleshooting with on-site Zimmer Biomet representatives in the operating room. The FSET plays a critical role in ensuring the servicing of Zimmer Biomet Surgical Devices throughout their lifecycle.
Candidates must be based in or around the Detroit, MI area, or willing to relocate for the position.
How You'll Create Impact
- Travel to sites to perform Zimmer Biomet system installations, along with troubleshooting, upgrading and field repair
- Schedule and conduct Preventative Maintenance (PM) and Corrective Maintenance (CM) at customer sites as required
- Assess technical problems and find a solution or elevate questions appropriately to determine next steps in high pressure situations
- Act as a liaison between Zimmer Biomet and end customers on communications regarding specific performance aspects of Zimmer Biomet products
- Demonstrate and utilize critical thinking in assessment of performance and risks associated with installed medical devices
- Respond to customer inquiries in a timely manner and maintain professional communication
- Provide product feedback and improvements to quality and R&D
- Manage and maintain company equipment, and documents that are necessary for servicing related activities
- Provide on-site support for product demonstrations and educational initiatives to build regional and national market awareness
This is not an exhaustive list of duties or functions and might not necessarily comprise all of the essential functions for purposes of the Americans with Disabilities Act.
What Makes You Stand Out
Your Background
Preferred
Travel Expectations
Expected Compensation Range
57,000 - $71,000 USD
EOE / M / F / Vet / Disability
Salary : $57,000 - $71,000
