Ocean Freight Customer Account Manager

Job Title: Ocean Freight Customer Account Manager

Location: Charlotte, NC

We are looking for a highly organized Ocean Freight Customer Account Manager to oversee the movement of ocean freight shipments and manage customer communications. This role involves ensuring that shipments are delivered on time, managing customer service exceptions, and identifying opportunities for business growth. You will be the main point of contact for customer inquiries and will collaborate with internal teams to optimize operations and increase revenue.

Key Responsibilities:

• Ensure timely and accurate ocean freight shipments and adherence to customer service agreements
• Manage customer communications, including issue resolution and proactive exception management
• Explore upselling opportunities and new business within existing SME accounts
• Provide quotations and follow up with customers regarding pricing and services
• Collaborate with internal teams to ensure smooth shipment operations
• Participate in the onboarding of new customers and assist with training and operational updates

Qualifications:

• Experience in ocean freight or logistics
• Strong communication, problem-solving, and customer service skills
• Ability to identify business opportunities and collaborate with sales teams to drive growth

Zing Recruiting, a leader in the staffing industry for the past 33 years, continues our vision of ‘linking’ communities through employment. Zing's dedication to the safety, health & well-being of our associates, clients and communities remains our #1 priority. Zing is proud to be an EEOE, M/F/D/V, and we are committed to diversity both in practice and spirit at all levels of the organization.

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