Miss Kim Zingerman's Server/Runner

Want to work at a safe, positive, food focused restaurant?  Miss Kim Korean Restaurant, a part of Zingerman's Community of Businesses, is looking for front of house service staff!

Job Title: Server/Runner, Part-Time positions available, with availability of at least 3 shifts per week, including at least two dinner shifts betwee Thursday, Friday, and Saturday. Availability on Fridays and Saturdays is highly preferred. Shifts are usually 10:30am-4pm, or 4pm-10pm. We are looking for someone who would have the ability to work at leas 20 hours a week, and possibly as many as 30 hours a week.

Compensation: $21-$23/hour (when tips are included). Also quarterly gainshare is possible if we exceed sales plan, and you have finished basic orientation.

We are looking for high energy individuals who are passionate about giving great service, learning about great food and engaging in their work! We offer flexible schedules, though weekend availability is a must, and the opportunity to work for a fun and exciting new Zingerman's business. Taking part in building the systems that run our day-to-day is expected from each member of our small team at Zingerman's Miss Kim Korean Restaurant.

Currently we are offering outdoor patio seating (when the weather is nice) and take-out options to all of our guests, as well as full service indoor dining!

All front of house staff start at $21-$23/hour based on experience and skill set.  There is a $0.50/hr raise once finishing orientation. Plus full benefits that include health insurance, option for vision and dental, flexible spending account, 401k, community chest short term loans for emergencies, extra learning opportunities, staff scholarships, employee meals, staff discount, massage credits, and on and on!  Our pay structure is clearly documented with opportunities for cross training and advancement.

Previous serving experience is preferred, but not required - experience as a salesperson, a barista, a bar-back or a background in theatre are encouraged to apply! We ask that all applicants, regardless of experience, be ready to hit the ground running, be adaptable to a changing work environment and are encouraged to share your ideas with the team.

About Miss Kim

• Best Korean Food 2020 Ann Arbor, Current Magazine
• 12 Essential Ann Arbor Restaurants, Spring 2018, Eater Detroit
• Found in Translation: Miss Kim in Ann Arbor, Edible WOW
• Featured in Issue 2 of Whetstone Magazine
• Our Instagram and website

Initial FOH training will include:

• Patio Service Provider 
• FOH Service Provider

Our performance expectations are:

Essential Functions

• Uses Toast, a touch-screen POS System
• Uses touch-screen delivery systems such as Grub Hub
• Ability to multi-task
• Uses Mac computer to update restaurant and menu information, daily
• Ability to work independently and multitask
• Keeps dining areas and workspaces neat and clean, according to the documented CDC guidelines
• Carries the guests order to the table, double checking for accuracy
• Can explain all ingredients in our dishes and knows the stories behind our food and beverages
• Actively engages in learning about Korean food and culture
• Answers guest questions and gets help when needed
• Uses various equipment like electric tea pots, dishwashers, knives, and any others as training progresses
• Positively responds to direction and does not shy away from requesting assistance from co-workers, supervisors, managers and guests
• Replenishes products and supplies on the floor
• Treats guests and co-workers with courtesy and respect
• Makes eye contact and greets guests enthusiastically, from 6ft distance while wearing a mask
• Does whatever it takes to make every guest's experience a great one
• Utilizes time well by keeping busy and staying productive with restaurant sidework 
• Actively engages in documenting and updating standard operating procedures
• Documents customer compliments, complaints and suggestions
• Attends huddles and training classes as scheduled and required
• Maintains safety protocols as outlined by CDC, Zingerman’s Community of Business and Miss Kim.

Non-Essential

• Assists in other areas of Miss Kim
• Trains other staff members

 The Success Patterns for this position are:

• Experience working in sales/customer service and/or the foodservice/hospitality industry preferred
• Has a reputation for giving great service to guests and co-workers
• Can handle multiple tasks at one time
• Comfortable with detail oriented cleaning tasks 
• Excels at giving and receiving constructive feedback
• Effectively communicates with team members for the betterment of the team/restaurant
• Has good problem solving skills
• Has strong interpersonal skills
• Is able to work independently and as a member of a team
• Communicates professionally and enthusiastically in person and on the phone
• Can maintain high energy during the entire shift
• Comfortable working with screens and computers
• Can work in a fast-paced environment and adapt to change quickly
• Able to relocate up to 50lbs occasionally

Successful Candidates will have the following Personal Characteristics:

• Likes to have fun at work!
• Self-motivated and enjoys learning
• Is passionate about selling great food and giving great service
• Regularly makes people feel like they were the best part of your day
• Takes safety seriously!

Salary : $21 - $23