Department Specialist – Consumer Default Management - Midvale UT

Zions Bancorporation is one of the nation’s premier financial services companies operating as a collection of great banks under local brands and management teams in high-growth western markets. Zions is regularly recognized by American Banker as one of the “Best Banks to Work For” and as having a top banking team in its list of “The Most Powerful Women in Banking.” Our customers consistently vote us as the best bank in our local markets., We value our employees, and we are committed to search out, recognize and create fulfilling opportunities for outstanding people within our organization, rewarding them for their contributions to our success. We recognize that banking is a “local” business, and that to be successful, we must have very strong ties to the communities we serve and strong relationships with our customers.

With benefits starting on day one, 12 bank holidays, profit sharing and company-matched 401(k) contributions, Zions is dedicated to being an employer of choice in our communities. At Zions, the possibilities are endless. You bring the talent; we bring the opportunity.

The Department Specialist in the Consumer Default Management Department within Corporate Credit at Zions Bancorporation plays a significant role in Consumer Default Management processes for Collections, Consumer SAG (CSAG), and Recovery.  This role is a key contributor to department goals and objectives while ensuring compliance with credit policies, department procedures, and regulations while working closely with various department throughout the Organization to ensure smooth and timely operations.  Frequent use of independent judgement is required and critical in determining problem resolution and solutions recommendations.  The goal is to mitigate risk with the highest degree of customer service, communication, approachability, and problem resolution. 

Responsibilities:

• Assisting with defined incentive program by assisting with calculations and working with compensation subject to incentive payments.
• Complete a variety of monthly and quarterly department reports.
• Create department reports as needed.
• Organizing electronic/paper files for department employees.
• Schedule meetings for department leadership.
• Manage time entries in Workforce Dimensions.
• Administering various programs and unique projects.
• Administering and managing the Genesys Cloud phone platform for the department.
• Administering expense reimbursements and submitting department invoices through Concur.
• Processing consumer borrower payments through BaNCS.
• Serving as a key contact for purchasing supplies, facilities management, Enterprise Loan Operations, and various affiliate Office of the President.
• Assist department leadership with new projects as needed.
• Key contributor in answering questions and following up with clients, employees, and vendors.
• Other duties as assigned

Qualifications:

• Requires High School diploma or equivalent   
• 2-4 years office, administrative, clerical or other directly departmental related experience.
• A combination of education and experience may meet job requirements.
• Advanced knowledge of departmental functions, office/administrative functions, banking and/or departmental processes and procedures. 
• Working knowledge of department processes, policies and procedures.
• Must have strong customer service and communication skills, both verbal and written.
• Strong problem resolution skills.
• Must be accurate and detail oriented.
• Strong working knowledge of various computer software including spreadsheets and word processing. 

Benefits: 

• Medical, Dental and Vision Insurance - START DAY ONE! 
• Life and Disability Insurance, Paid Parental Leave and Adoption Assistance
• Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts
• Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays
• 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
• Mental health benefits including coaching and therapy sessions.
• Tuition Reimbursement for qualifying employees
• Employee Ambassador preferred banking products