What are the responsibilities and job description for the Operations Director position at Zips Car Wash?
The Region Director will plan, direct, coordinate and provide leadership to the assigned area, overseeing retail / sales / facility activities in the field organization, ensuring development and implementation of efficient operations by putting people first, providing clear and positive leadership and taking accountability for the success of an overall Zips Region.
The Region Director is responsible for the complete Region P&L. It is critical that they actively analyze real-time data, generate quick insights, and communicate key decisions that maximize business profitability. The expectation of this role is to be an owner, leading with their heads up to execute the strategy while proactively planning for normal business challenges that arise.
A successful RD will take accountability for the decisions made and own the results of those decisions. They will need to be clear, transparent communicators, having ongoing dialogue with their teams, cross functional partners, and senior leadership.
Success will be measured across four key areas :
- 1) EBITDA growth through a mix of topline sales increase and expense management to exceed budget;
- 2) Net member growth through conversion and retention;
- 3) Employee staffing and retention rates across the Area, with specific attention to the DM, SM, and CSA roles;
4) Operational excellence focused on key metrics (wash downs, standards, etc.) to deliver a best-in-class employee and customer experience
Responsibilities
The essential functions include, but are not limited to the following :
People Leadership
the Site level.
reasonable rate. Gain tenure and knowledge year over year.
and follow through with all training programs and documents required
Sales and Profitability
down time trends
data to project sales, determine profitability and targets, and to identify potential
new sites.
monitors progress towards those goals, and develops strategies to attract and
retain customers.
sales and / or introduce new products and services.
sales techniques and strategies
Region Operations
customer through reprogramming and adjustments
supplying expertise and guidance on operations projects and systems
development, organization, material efficiency, acquisitions, and facilities are in
line with the overall business plan and vision
practices, standards, and security measures to ensure effective and consistent
support and execution
departments around training, strategy, policies, goals, and other resources to
maximize productivity and morale
Required Skills
experience as Sales or Operational Manager required.
surrounding Area
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions :
