What are the responsibilities and job description for the Sr Field Service Representative position at zobility?
Job Description :
The primary purpose of the position is to provide direct on-site emergency service, preventive maintenance and installation support to end user customers while ensuring the highest levels of customer satisfaction.
The position is also responsible for assisting in reaching Service Zone Revenue targets with work group sales responsibilities ranging from 1 to 2 MM dollars and to communicate product sales opportunities to Sales and Applications team's members as needed.
Willingness to acquire and use sales skills is a must.
Difficulties include extensive travel (50000 to 75000 driving miles per year), working with contaminated products, exposure to X-rays and Magnetic fields, sick patients and the need to lift heavy equipment (over 50lbs). Typical workweek approaches 50 hrs and on-call duty as needed by Zone Service manager.
Responsibilities :
Perform preventive maintenance, repairs and installation at end user customer sites using approved documentation.
Schedule and organize own work activities, ensure efficient operations
Organize and re-order inventory valued at $20K to ensure quality work and low incident of defective or incomplete on-site customer visits.
Responsible for proper return of all defective inventory for replenishment
Price service calls, offering discounts or converting to full contracts when needed
Prepare and develop sales quotes and follows through to close the sale. Call end-user customers, purchasing agents and dealers to finalize and ask for the order.
Interfaces heavily with Service Admin / MSRC billing processors to ensure proper & timely invoicing. Responsible to assist in collection activities in given territory.
In some cases, generates customer interest and communicates to Service Marketing Representative
Generates and communicates sales leads to respective sales rep for new product or disposable opportunities
Maintain company car and tools in good working order valued at $35-$45K. Ensure oil changes, tire rotation, etc.
Ensure all proprietary info is safe guarded from non-Client personnel, includes : Service & Training Manuals, Diagnostic and Calibration software, BIT keys etc.
Assisting in on the job training and mentoring for new hires
Serve as a role model example to new hires for delivering 100% customer satisfaction, technical excellence, & outstanding financial results
Utilized to help resolve difficult / intermittent technical problems
Relied upon to be zone champion for new product launch support
Requirements :
High school / GED
Troubleshooting electronic / electrical devises
Soldering Skills
Basic knowledge of Microsoft Office Applications
Ability to read and interpret technical manuals and schematics
Working knowledge of inventory management skills.
Must hold a current, valid, and unrestricted driver's license
Willing to work flexible hours, including evenings, weekends, and holidays, as well as emergency off hours as required to support a 24 / 7schedule
Able to lift and / or push over 30 pounds
Able to stand and walk for extended periods of time
Be able to frequently bend, stoop, twist, climb, crouch / squat, kneel / crawl, sit, and stand for long periods of time
Preferred :
Associates degree in electronics, mechanical engineering, biomedical equipment technology, IT networking, computer science or relevant discipline
Basic knowledge of SAP 2 to 4 years
Previous Medical electronics background 2 to 4 years
Troubleshooting electronic / electrical devises 2 to 4 yrs
Soldering Skills 2 to 4 yrs
Basic knowledge of Microsoft Office Applications 2 to 4 yrs
Ability to read and interpret technical manuals and schematics 2 to 4 yrs
We offer attractive, competitive compensation and benefits including, medical, dental, 401k, short-term disability, AD&D, tuition reimbursement, and more. If you take pride in your work and are committed to personal and professional success, let's talk. Please visit
www.zobility.com
to learn more.
Zobility is RGBSI's workforce management and staffing division. RGBSI is a multi-national corporation headquartered in Troy, MI with branches throughout the USA, Canada, Germany, and India.
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