Training Specialist

Location: Auburn Hills, MI

Position: Long Term Contract (Possible Extension)

Title: 1370352 - Training Specialist

Job Description:

• The MasterTech Content Author is responsible for the prioritization, authoring and delivery of technical training information and emerging repair information to Service Technicians that support vehicles through the MasterTech Programs.
• This is a cross-functional, cross-organizational role that will identify, develop, and publish just-in-time information, streamlined resources, and valuable training content for the App.
• In addition, this role is responsible for managing all app notifications, improvements, reporting and communications.

Responsibilities:

• Prepare well-structured technical articles using Content Management Systems
• Development of brief reference modules utilizing new and existing training files for mobile formats
• Research and report the acceptance of existing app materials including management of technician feedback
• Coordinate the release of emerging issues with various internal groups including, TSO, STAR and TSRC
• Develop methods for tracking article effectiveness via Fixed First Visit and Warranty data systems
• Assist in the administration and/or coordination of the MasterTech programs and IT projects
• Coordinate global project activities and ensure all project phases are documented appropriately
• Compile project status reports, coordinate app revision project schedules, and manage project meetings/agendas
• Identify and resolve mastertech app technical problems including all Performance Institute Help Desk escalations
• Assist in facilitating vendor meetings, identifying, and analyzing system requirements, and define project scope, milestones, and deliverables.

Requirements:

• Extensive experience with writing technical training material and technical instructions
• Exceptional attention to detail and thorough approach to follow-through on all tasks. Ability to multitask, prioritize tasks, and to work under pressure
• Proficient in Microsoft Office tools (Word, Excel, PowerPoint, Project, Outlook)
• Solid understanding of service practices, engineering processes, & supplier management.
• Strong interpersonal skills with ability to work in a team environment
• Strong written and oral communication skills to support meetings at all levels of the company, including senior leadership.
• Experience with navigating OEM service information and wiring diagrams
• Enthusiastic, well organized, & successful at adhering to schedules and raising issues. Ability to work with domestic and international business cultures

Preferred Qualifications:

• Experience with App development and content management systems
• ASE Certifications
• Dealership technician experience

Education:

• Bachelor’s degree in a related area.