Human Resources Generalist

Job Title: Human Resources Generalist

Position Type: Full-Time

Position Summary:

ZOE International, a faith-based nonprofit organization committed to ending child trafficking and restoring hope to survivors, is seeking a compassionate and experienced HR Generalist to join our team. This role oversees ZOE International’s Human Resources Department including but not limited to Recruitment, Onboarding, Payroll Processing, Employee Engagement, and Benefits Administration. The HR Generalist will also support the organization’s mission by managing day-to-day HR operations, ensuring compliance with employment laws, and fostering a positive, mission-aligned workplace culture. The ideal candidate will have strong interpersonal skills, attention to detail, and a heart for service.

Responsibilities

• Recruitment
• Ensure posting and recruitment efforts are compliant with corporate policies in addition to local, state, and federal guidelines
• Manage the Applicant Tracking System, assist with scheduling and conducting interviews
• Manage position promotions
• Assist with volunteer and short-term missionary recruitment as needed
• Extend offers and conduct background screenings in a manner consistent with corporate policies in addition to local, state, and federal guidelines.

• Onboarding
• Work with department leads to develop and oversee department-specific onboarding/ training plans
• Oversee appropriate access levels are granted and necessary tools are provided
• Ensure new hires receive appropriate onboarding materials as required by law and corporate policy
• Assist new hires through the onboarding process and provide new hire orientation
• Ensure new team members fulfill onboarding and training requirements as per the orientation plan and corporate policy
• Track introductory evaluations and ensure completion within the allotted time
• Provide training for new managers
• Oversee position descriptions and ensure accuracy for the tenure of the employee Benefits and Compensation Administration

• Oversee and manage ZOE’s compensation packages including:
• Compensation: Ensure salary policies are compliant with corporate policies in addition to local, state, and federal guidelines. Conduct benchmark analysis as needed.
• Paid Time Off Programs: Assign, manage, and track PTO programs in a manner that is compliant with corporate policies in addition to local, state, and federal guidelines. Develop, implement, and/or revise PTO policies with executive approval as needed.
• Insurance:
• Collaborate with various insurance providers to ensure insurance premiums are affordable and competitive.
• Oversee enrollment periods and new hire enrollment. Assist employees and answer questions as needed.
• Provide census data and complete required reporting as needed.
• Update premiums and deductions as needed
• Oversee accurate billing, payments, and contributions
• Payroll Processing
• Oversee timekeeping, timecard compliance, and approvals
• Oversee and maintain general HCM and Payroll systems
• Serve as a backup to the Accounting Manager for bi-weekly payroll processing
• Track employee changes related to payroll. Communicate and document changes accordingly
• Audit benefit bills and reconcile to payroll deductions as needed; coordinate changes with Accounting
• Report and submit 403b contributions
• Reconcile general payroll entries as needed; ensure proper labor allocation
• Assist with personnel budget reporting as needed
• Oversee W2 distribution, verification of employment, and other general payroll-related inquiries

• Worker’s Compensation Administration
• Oversee policy billing, employee categorization, and audit reporting
• Oversee incident reporting and investigations
• Ensure all required documentation is completed and received within the required timeframe
• Work as a liaison between the employee and claims adjustor as needed
• Work with Safety Officer to improve on safety-related policies and procedures
• Ensure practices are compliant with corporate policies in addition to local, state, and federal guidelines, including OSHA
• Provide reporting and projections as needed

• Manage Leaves and Requests for Accommodation
• Manage and track leave requests, assist employees with paid leave information and resources
• Manage and track Reasonable Requests for Accommodation, coordinate as needed with supervisors and Executive team
• Ensure protocol and documentation requirements are met
• Ensure all leave requests and requests for accommodation are compliant with corporate policies in addition to local, state, and federal guidelines

• Employee Engagement
• Assist with the development and implementation of employee engagement programs such as: gatherings, celebrations, and recognitions
• Assist with the development of targeted retention programs such as the Step Development Plan
• Conduct and interpret survey results as needed
• Ensure engagement practices are documented and/or revised in corporate policy as needed
• OKR Leader
• Facilitate process for Objective and Key Results planning
• Meet with department leads quarterly to plan OKR’s for the upcoming quarter
• Assist department leads with wording, training, reporting, follow ups and approvals

• Contract Employee Management
• Draft contract for Independent Contractors as needed
• Ensure contractors meet state, federal, and corporate policy guidelines
• Ensure annual reviews are completed as

• Long-Term Missionary Support
• Manage the recruitment and onboarding process of Long Term Missionaries
• Provide administrative support as needed
• Assist with transitions and re-acclimation as needed

• Develop, Implement, Maintain, and Enforce Policies and Procedures
• Perform regular updates to policies, handbooks, and CARF manual as needed in coordination with Compliance Officer and leadership. Ensure that current practices are compliant with local, state, and federal laws
• Oversee the release and training (if needed) on new policies and/or procedures
• Address any organizational or employee gaps in compliance as appropriate
• Maintain compliance postings, employment brochures, and resources with up-to-date information
• Stay abreast of employment changes and interpret organizational changes as needed
• Ensure CARF Accreditation compliance as it pertains to Workforce Development and other HR-related aspects

• Manage Employee Files
• Maintain both hard and electronic employee files
• Track certifications and expirations as needed
• Ensure each position meets the corresponding paperwork requirements
• Comply with file audits as needed
• Maintain confidentiality and security on all files and personnel information

• Organizational Support
• Assist managers with conducting timely reviews as needed
• Draft and provide guidance on accompanying documentation or additional action
• Provide support as needed through disciplinary procedures, ensure compliance with corporate policies in addition to local, state, and federal guidelines
• Provide administrative support, including processing employee changes, reports, and documentation support as needed
• Oversee various investigations resulting from accident or employee reporting
• Process terminations
• Develop and streamline systems as needed
• Provide training as required

• Other
• Assist with agency inspections and audits as needed
• Assist with special projects as needed
• Attend staff meetings, events, and training sessions as directed
• Provide support and assist with other duties as requested

• Desired Skills
• Excellent interpersonal communication skills, email, and phone etiquette
• Exhibits integrity and confidentiality in handling confidential matters
• Excellent organization and attention to detail
• Exhibits ZOE’s Core Values

• Experience:
• 2 years experience processing payroll
• 5 years of Human Resources experience preferred
• Experience with non-profit preferred but not required
• Bachelor’s in a related field or equivalent work experience preferred
• Intermediate to expert-level experience with Microsoft Office and Google Workspace

• Requirements:
• Advanced knowledge of Excel and Google Sheets
• Experience with QuickBooks and audit compliance preferred
• Physical requirements: sit for long periods of time, stand, lift up to 25lbs
• Must be available for full-time work in Newhall, CA
• Occasionally travel to other offices for meetings, audits or trainings
• Must be legally eligible for employment in the United States