What are the responsibilities and job description for the Medical Assistant position at ZoeRVA Health?
Job Description
Job Description
Who we are :
Zoe Primary Care is a patient-centered environment, prioritizing preventive care and wellness initiatives to empower individuals to manage their health proactively. Our approach to Primary Care emphasizes guidance on lifestyle improvements in nutrition, increasing movement, managing stress, cultivating healthy habits, securing restful sleep, and fostering beneficial relationships.
We understand that every patient has different needs and that there isn't a one-size-fits-all approach to healthcare. That's why at Zoe Primary Care, we personalize our care to each individual. Our goal is to empower and equip our patients to lead a healthier life.
As a Medical Assistant at Zoe Primary Care you will :
Handle clinical tasks such as preparing patients for examinations, and assisting with medical treatment.
Coordinate with others to share ideas, solve problems, and provide back-up for administrative functions as needed.
Contribute to maintaining high standards of patient care and satisfaction.
Responsibilities :
Prepare patients for examinations; take patient history and vital signs; collect and prepare laboratory specimens; instruct patients about medications, diet, and exercise; explain treatment procedures.
Administer medications as directed by a provider, give injections, conduct point-of-care testing, and assist with treatment procedures.
Prepare clinic for daily operations, inventory medical supplies regularly, ensure examination rooms are clean, and clean rooms between patients.
Input lab / imaging results; process medication refill requests and authorizations.
Facilitate orders / referrals to specialists or other healthcare facilities as directed by providers.
Address patient concerns and escalate issues to appropriate healthcare personnel or manager when necessary.
Maintain accurate and up-to-date patient records and documentation; ensure confidentiality and compliance with healthcare regulations regarding patient information.
Verify patient insurance coverage and benefits as needed; assist patients with insurance-related inquiries and coordinate with insurance providers as needed.
Support healthcare providers and clinical staff with administrative tasks as needed.
Competencies :
Attention to Detail - Directs attention to the task at hand in order to avoid making mistakes. Prepares and carefully reviews figures, computations, reports, etc., to identify any errors or problems; ensures consistency and that information can be understood by all who read it. Shows concern for all aspects of the job no matter how small.
Patient Commitment - Dedicated to meeting the expectations and requirements of internal team members and external patients. Establishes and maintains effective relationships to gain trust and respect.
Composure - Stays calm and even-tempered when handling crises, stressful situations, continuous change, or unexpected developments. Remains cool under pressure. Does not become defensive or irritated when resisted or blocked. Is not knocked off balance by the unexpected; is able to recover from difficult situations. Is seen as a settling influence in a crisis.
Effective Communicator - Consistently communicates with clarity and thoroughness to optimize audience understanding. Communicates information in a clear, concise, and timely manner. Demonstrates effective speaking and presentation skills.
Follow-up - Monitors and evaluates progress on working assignments, commitments, processes, etc. with little or no supervision to ensure timely and successful completion of assigned tasks.
Responsiveness - Responds to others' ideas, suggestions, and disagreements in a timely, constructive, and non-defensive manner; creates open lines of communication with others to build trust.
Experience and Education Qualifications :
High school diploma or equivalent; completion of a medical assistant training program.
Certification from an accredited program preferred (e.g., Certified Clinical Medical Assistant (CCMA), Certified Medical Assistant (CMA), Registered Medical Assistant (RMA)).
1 year of experience as a medical assistant in a Primary Care or Family Medicine practice preferred.
Computer, multi-line phone systems, office equipment, Microsoft Office preferred.
Fluency in medical preferred.
Physical Requirements
Able to lift & carry items up to 15 lbs. 50% of the day.
Able to use hands and fingers to operate equipment such as a computer, tablet or smart phone, must be able to key in payments using electronic devices.
Able to stand, kneel, bend at knees, squat throughout the day.
Able to sit at a desk comfortably while working on a computer, for extended periods of time.
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