What are the responsibilities and job description for the Enterprise Support Engineer - Zoho Finance Platform position at Zoho US?
Job Description
Zoho builds cloud-based business software for a wide array of industries and purposes. We are currently expanding our enterprise support operations, and are seeking technology enthusiasts to join our inbound phone and email support team. Our team is comprised of people from various professional backgrounds, with our most successful team members having prior experience using, configuring, and troubleshooting modern business software.
Zoho is looking for technical support engineers to work with our highest value customers subscribed to our Enterprise Support tier. You will provide expert technical assistance, troubleshoot advanced financial and operational workflows, and collaborate closely with clients to ensure seamless integration and usage of Zoho's financial suite (Zoho Books, Expense, Inventory, Payroll, Billing, etc.). You'll act as a trusted technical advisor to help enterprise customers maximize the value of their analytics investment.
Skills
- 4 years in a technical support, customer success, or client-facing technical role, preferably in SaaS or financial software environments.
- Strong understanding of financial principles, including accounting, payroll, inventory management, and tax compliance.
- Hands-on experience with financial software such as Zoho Books, QuickBooks, Xero, NetSuite, or similar ERP platforms.
- Strong troubleshooting skills with the ability to resolve complex technical issues related to software applications, custom workflows, integrations, and APIs.
- Excellent verbal and written communication skills, with the ability to explain complex technical concepts to non-technical audiences.
- Experience working with enterprise customers and managing multiple stakeholders.
- Ability to prioritize and manage multiple issues in a fast-paced environment.
- Willingness to travel as required to engage directly with customers on-site (~20%)
- Preferred : Knowledge of region-specific financial regulations, such as GST, VAT, payroll tax, or 1099 reporting.
- Preferred : Experience with scripting languages like Python or JavaScript for automation and customizations.
- Preferred : previous exposure to Zoho products or similar B2B SaaS ecosystems (Salesforce, Microsoft, Oracle, etc.)
Responsibilities
Compensation / Benefits
Competitive salary based on experience, with a performance-based bonus structure. Full benefits package, including medical, dental, vision, and employer-matching 401k.
This position is available at our Austin, TX or New Braunfels, TX office. Please note this is an in-office position, not remote or hybrid.
What to Know About Zoho Before Applying
Zoho Corp. is an equal opportunity employer and is committed to providing a work environment free of discrimination on the basis of sex, race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, gender, gender identity, gender expression, age, sexual orientation, military status, veteran status, or any other basis protected by federal, state or local law.
Successful applicants undergo a standard background check and demonstrate eligibility to work in the United States.
