Technical Service Technician II

At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.

The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Products include AEDs, trauma kits, ventilators, temperature management solutions, and more. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service.

At ZOLL, you won't just have a job. You'll have a career-and a purpose.

Join our team. It's a great time to be a part of ZOLL!

Job Summary

Perform servicing and repair of ZOLL AutoPulse products and accessories at the San Jose Factory Service Depot. Diagnose and troubleshoot mechanical, hardware, software and systems failures on returned customer product complaints using established procedures. Perform maintenance, testing and calibration of repaired products. Enter product investigation and service details into company database for analysis of product failure trends and service issues. May communicate with field-based technicians, development engineers and other company resources for details helpful to failure diagnostics or repair. These tasks will require strong troubleshooting and communication skills and the dexterity to assemble and repair compact medical devices.

• Work under the guidelines of controlled procedures and work instructions to ensure accurate device disassembly, repair, reassembly and testing.
• Compile and document complaint investigation, repair and test results in electronic device history record and ensure compliance with QSR/ISO requirements.
• Troubleshoot ZOLL products to the functional module or board level failure level to determine potential root cause of the failure, while ensuring all work is completed in accordance with established procedures and timelines.
• Discuss technical problems encountered while testing or troubleshooting with Senior Technician, Group Leader or Supervisor.
• Prepare service quotations for customers.
• Receive, unpackage, and decontaminate returned devices from the field including AutoPulse, Chargers and Batteries.
• Clean, package and prepare devices for shipment back to the customer following service.
• Perform device testing, recertification, mechanical and software upgrades as required.
• Perform other duties as assigned.
• Comply with all applicable policies and workmanship standards.
• May be assigned other job responsibilities as required by management and subject to modification.

Required/Preferred Education and Experience

• Technical Degree required or Equivalent
• 3-5 years' experience required

Knowledge, Skills and Abilities

• Computer literate, familiar with Oracle, Camstar and Microsoft Office Suite.
• Must be able to read and understand diagnostic data.
• Must be able to read and understand SOP's, work instructions and technical schematics.
• Must be able to setup and use test equipment including, patient simulators, oscilloscopes, signal generators, and other input/output electronic test equipment.

ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.

ZOLL Medical Corporation appreciates and values diversity. We are an Equal Opportunity Employer M/F/D/V.

ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.