Patient Educator

Respicardia

At ZOLL, we're passionate about improving patient outcomes and helping save lives.

We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.

The Respicardia division of ZOLL Medical Corporation is focused on helping people with central sleep apnea get access to a therapy to restore a more normal breathing pattern during sleep and give them better quality of life. We develop breakthrough therapies for an impactful disease that is severely underdiagnosed and often untreated.

As we continue to grow, those who join our team will work alongside motivated people who care about others, put patients first and are dedicated to high-quality and innovative solutions.

Job Summary

This position is responsible to talk with and/or digitally interact (e.g., email, e-chat) with patients that are interested in learning more about our therapy and, if appropriate, provide them options to find a site to be assessed for possible implant. Patient liaisons gather more information about the patient by communicating with them and then, in turn, interacting with key staff members at our clinical sites to ensure that any patient referral is completed on their end. Patient liaisons develop relationships with many stakeholders, including our patients, their caregivers, and those key staff at implanting centers over time to ensure the process is smooth for all involved.

Essential Functions

• Serve on the front line of answering questions posed by patients and their caregivers
• Develop a solid understanding of our technology and the clinical application of our system
• Inquire about health insurance and its coverage
• Interact with the providers and the facility
• Train other team members and consult with our commercial team on specific patient issues or questions as needed
  
  

Required/Preferred Education And Experience

• RN or LPN degree required
• 5 years of experience in nursing with strong preference for experience sleep disorders and/or a sleep laboratory required and
• Experience with active implantable medical devices a plus required
  
  

Knowledge, Skills And Abilities

• Customer and patient focused experience
• Excellent communication skills \u2013 both written and verbal
• Ability to listen to patient needs, prioritize needs/requirements and communicate them to cross-functional teams
• Detail oriented \u2013 ability to manage multiple patient cases and streams of communication in parallel
• Must be have strong interpersonal skills
• High attention to detail and strong team attitude
• Comfortable in a small, dynamic company environment with frequent changes in direction
• Must have ability to accomplish tasks in a fast-paced environment
  
  

Travel Requirements

• Ability to travel (including overnight stays) 5-10%
  
  

ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.