What are the responsibilities and job description for the Customer Service Representative (Call Center) position at Zolon Tech Solutions, Inc.?
Title : Customer Service Representative (Call Center)Location : Baltimore MD(REMOTE)Duration : 6 MonthsJob Description : We are seeking a Customer Service Representative to handle member, provider, and broker inquiries related to benefits, claims, eligibility, billing, and product information in a call center environment. The role involves resolving inquiries, providing education on health and financial programs, and offering basic technical support for digital applications.Key Responsibilities : Call & Inquiry Handling : Respond to member, provider, and broker inquiries via phone and email.Claims & Benefits Assistance : Research and verify claim submissions, explain benefit limitations, and resolve eligibility issues.Customer Education : Provide information on policies, managed care initiatives, and available self-service tools.Issue Resolution : Investigate and resolve concerns in accordance with company policies.Data & Record Management : Update and maintain customer records using tracking systems.Continuous Learning : Participate in ongoing training on new services, industry updates, and best practices.Education : High School Diploma or GEDExperience : Minimum 3 years of customer service experience (preferably in a call center or healthcare setting).Technical Skills : Strong PC navigation and data entry skills.Preferred Skills : Empathetic & Professional Communication – Ability to handle customer inquiries with patience and understanding.Problem-Solving & Resolution Skills – Quickly identify and resolve issues.Multitasking & Time Management – Efficiently handle multiple inquiries in a fast-paced environment.Team Player – Ability to collaborate effectively with internal teams.Thanks & Regards,Sai Sree KunchaZolon Tech
