RideWorkZ Manager

RideWorkZ Manager Job Description

Position Overview:

The RideWorkZ Manager is responsible for overseeing a crew of Drivers/Direct Support Professionals (DSPs) and managing all aspects of ZOOM GROUP's transportation services for adults with intellectual disabilities. This role requires a dedicated professional who can effectively manage regulatory reporting, mileage invoicing, fleet maintenance, driver oversight, training, discipline, and service growth while upholding the organization's Core 4 Values.

Key Responsibilities:

1. Team Management:

• Oversee and lead a team of Drivers/DSPs
• Conduct training sessions for new and existing staff
• Implement disciplinary actions when necessary
• Provide ongoing support and guidance to team members

2. Regulatory Compliance and Reporting:

• Ensure compliance with all relevant regulations and standards
• Manage and submit required regulatory reports accurately and on time
• Stay updated on changes in regulations affecting transportation services for individuals with disabilities

3. Financial Management:

• Oversee mileage invoicing processes
• Manage budget for fleet maintenance and fuel costs
• Analyze financial data to improve operational efficiency

4. Fleet Management:

• Coordinate fleet maintenance schedules
• Ensure vehicles are clean, safe, and in good working order
• Implement and oversee vehicle inspection protocols
• Manage fuel usage and related expenses

5. Service Growth and Quality:

• Develop strategies to expand and improve transportation services
• Monitor service quality and implement improvements as needed
• Analyze service data to identify trends and opportunities for enhancement

6. Safety and Compliance:

• Ensure the health, safety, and welfare of participants at all times
• Maintain a clean and safe work environment
• Oversee the implementation of safety protocols and procedures

7. Documentation and Reporting:

• Ensure accurate and timely completion of all required documentation
• Oversee the use of payroll software and time reporting
• Manage and analyze service documentation for quality assurance

8. Communication and Collaboration:

• Maintain open lines of communication with team members, participants, and their families
• Collaborate with other departments within ZOOM GROUP to ensure seamless service delivery
• Represent the organization professionally in all interactions

Core 4 Values:

Demonstrate and promote ZOOM GROUP's Core 4 Values in all aspects of the role:

• Respect
• Integrity
• Unity
• Effectiveness

Qualifications:

• Bachelor's degree in Business Administration, Transportation Management, or related field (or equivalent experience)
• 3 years of experience in transportation management, preferably in paratransit or disability services
• Valid driver's license with a clean driving record
• Strong leadership and team management skills
• Excellent organizational and time management abilities
• Proficiency in using transportation management software and MS Office suite
• Knowledge of DOT regulations and ADA compliance requirements

Skills and Attributes:

• Exceptional communication and interpersonal skills
• Ability to work effectively with individuals with intellectual disabilities
• Strong problem-solving and decision-making capabilities
• Adaptability and flexibility in a dynamic work environment
• Commitment to providing high-quality, compassionate services
• Attention to detail and accuracy in documentation and reporting

Physical Requirements:

• Ability to lift and carry up to 50 pounds for potential load/unload tasks
• Capability to assist individuals with mobility challenges when necessary

This position plays a crucial role in ensuring the safe and efficient transportation of adults with intellectual disabilities while upholding ZOOM GROUP's mission and values. The RideWorkZ Manager is expected to lead by example, fostering a positive and supportive environment for both staff and participants.