What are the responsibilities and job description for the Scheduler position at Zoom Technology Group?
The Installation Scheduler is responsible for the effective execution of the end-to-end integrated schedule development, coordination, and control process throughout the life cycle of fiber installation.
Description
ABOUT US
Zoom Technology Arizona is a closed-access fiber network provider. We deploy Fiber-to-the-Home (FTTH) network infrastructure nationwide in specific neighborhoods and Fiber-to-the-Business (FTTB). We construct, operate, and maintain the fiber network infrastructure. Our goal is to expand the business across the U.S., providing high-speed internet access and facilitating the digital transformation of underserved communities. We are a collaborative, creative, and entrepreneurial team building a vibrant and dynamic brand where people who want to make a difference can grow their careers. Our Core Values are purpose, Integrity, Innovation, and Connection.
PURPOSE OF THE ROLE
The Scheduler is responsible for effectively executing the end-to-end integrated schedule development, coordination, and control process throughout the life cycle of fiber installation.
This position will require clear and professional communication skills, advanced troubleshooting abilities, and proficient knowledge of scheduling. Ideal candidates should demonstrate a genuine ability to help customers and be outgoing, engaging, patient, and empathetic.
RESPONSIBILITIES
- Scheduling: confirm appointments, create rosters, and plan weekly schedules
- Manage workflow: organize correspondence, collect customer information, and manage assignments
- Provide exceptional customer support: answering phones and emails and responding to appointment requests
- Assist with capacity planning: contribute to the flow of service and operations
- Other tasks: Input customer data into company systems, perform reminder calls, send emails for upcoming appointments, and inform customers of products and services
REQUIREMENTS
- High School Diploma or GED required, higher education a plus
- Two (2) years of experience in Customer Service or related field
- Exceptional phone etiquette and communication skills (verbal & written)
- Strong problem-solving skills with the ability to think analytically
- Proficient in Microsoft Office or 365 platforms; familiarity with Mac OS, a plus
- Experience with CRMs, ticketing tools, remote support tools, and/or understanding of Virtual Desktop Infrastructure support
- Excellent organization and coordination skills
- Experience with CRMs, ticketing tools, remote support tools, and/or understanding of
- High level of professionalism
- Demonstrated punctuality with good attendance
- Thorough understanding of proven scheduling techniques and practices
- Fluent in Spanish or other languages is a plus (multilingual or bilingual)
We're an equal-opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. We offer competitive pay, comprehensive training, and career growth and development opportunities.