What are the responsibilities and job description for the Contact Center Business Development Representative position at Zoom?
What To Expect
We are looking for a Contact Center Business Development Representative (BDR) to join our growing team. In this role, you will play a critical part in expanding Zoom’s presence in the upmarket enterprise segment, focusing on strategic engagement with key decision-makers in the Contact Center as a Service (CCaaS) space. This role requires teamwork, excellent communication skills, and a passion for helping potential customers unlock the full value of Zoom Contact Center solutions.
As a CX BDR, you will work cross-functionally with Zoom CX Specialists, Field Marketing, your geo BDR, and ABM teams to build highly targeted outreach strategies and campaigns. Your goal will be to generate qualified opportunities for our sales teams by researching, prospecting, and engaging high-value accounts.
About The Team
Zoom’s sales team is committed to helping businesses modernize communication and customer experience through innovative technology. Our BDRs play a key role in expanding Zoom's Contact Center presence, driving pipeline, and ensuring our customers understand how Zoom can transform their contact center operations.
BDRs are expected to execute 70 outbound activities daily, including calls, emails, LinkedIn outreach, and personalized video messages. This role requires resilience and a growth mindset, as rejection is a common part of the process. Success comes from staying proactive, continuously refining strategies, and leveraging internal partnerships to drive impactful
conversations.
Responsibilities
Salary Range or On Target Earnings:
$56,500.00
Maximum
$105,900.00
In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.
Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.
We also have a location based compensation structure; there may be a different range for candidates in this and other locations
At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!
Anticipated Position Close Date
03/11/25
Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.
Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.
About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.
Our Commitment
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.
We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.
If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.
We are looking for a Contact Center Business Development Representative (BDR) to join our growing team. In this role, you will play a critical part in expanding Zoom’s presence in the upmarket enterprise segment, focusing on strategic engagement with key decision-makers in the Contact Center as a Service (CCaaS) space. This role requires teamwork, excellent communication skills, and a passion for helping potential customers unlock the full value of Zoom Contact Center solutions.
As a CX BDR, you will work cross-functionally with Zoom CX Specialists, Field Marketing, your geo BDR, and ABM teams to build highly targeted outreach strategies and campaigns. Your goal will be to generate qualified opportunities for our sales teams by researching, prospecting, and engaging high-value accounts.
About The Team
Zoom’s sales team is committed to helping businesses modernize communication and customer experience through innovative technology. Our BDRs play a key role in expanding Zoom's Contact Center presence, driving pipeline, and ensuring our customers understand how Zoom can transform their contact center operations.
BDRs are expected to execute 70 outbound activities daily, including calls, emails, LinkedIn outreach, and personalized video messages. This role requires resilience and a growth mindset, as rejection is a common part of the process. Success comes from staying proactive, continuously refining strategies, and leveraging internal partnerships to drive impactful
conversations.
Responsibilities
- Strategic Prospecting – Identify and engage enterprise accounts that would benefit from Zoom Contact Center by leveraging targeted account lists and ABM campaigns.
- Outbound Engagement – Execute 70 outbound activities daily, including cold calls, emails, video messages, and LinkedIn outreach.
- Cross-Functional Collaboration – Work with Zoom CX Specialists, Field Marketing, geo BDRs, and ABM teams to craft and execute highly targeted account-based campaigns.
- Lead Qualification – Identify and qualify Zoom Contact Center opportunities by conducting discovery calls and understanding a prospect’s contact center needs.
- Personalized Outreach – Develop compelling, account-specific messaging to engage C-level executives and VPs in Customer Experience (CX), IT, and Operations.
- Pipeline Management – Maintain accurate records in Salesforce (SFDC) and contribute to Zoom’s enterprise pipeline growth.
- Performance Metrics & Continuous Learning – Track weekly and monthly performance, proactively adjusting strategies based on results and feedback.
- Previous Contact Center (CX) Experience – Previous experience working with contact center solutions, CCaaS, or customer experience technologies is highly preferred.
- Strategic Prospecting Ability – Proven ability to research, segment, and target high-value enterprise accounts using ABM and intent data.
- Cross-Functional Collaboration – Ability to work with multiple teams (CX Specialists, Sales, Field Marketing, ABM, Geo BDRs) to refine sales strategies.
- Resilience & Growth Mindset – Experience in high-volume outbound prospecting, with the ability to handle rejection and adapt strategies.
- Strong Communication Skills – Experience engaging C-level and VP executives, using consultative selling and personalized messaging.
- Goal-Oriented & Data-Driven – Proven success in achieving or exceeding quarterly BDR quotas and contributing to pipeline growth.
Salary Range or On Target Earnings:
$56,500.00
Maximum
$105,900.00
In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.
Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.
We also have a location based compensation structure; there may be a different range for candidates in this and other locations
At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!
Anticipated Position Close Date
03/11/25
Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.
Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.
About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.
Our Commitment
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.
We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.
If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.
Salary : $56,500 - $105,900
