What are the responsibilities and job description for the Park Quality Representative (Part-time Seasonal) position at ZooTampa at Lowry Park?
Park Quality Representative – Seasonal Part-Time
Attend Our Job Fair for On-the-Spot Interviews!
Take the next step in your career by joining us at ZooTampa’s Job Fair inside Saunder’s Pavilion on Wednesday, February 5, 2025, from 9:30 AM – 1:30 PM! Hiring managers will be conducting interviews on-site, giving you the opportunity to make a great first impression and potentially secure a role.
Date: Wednesday, February 5, 2025
Time: 9:30 AM – 1:30 PM
Location: ZooTampa at Lowry Park, Saunder’s Pavilion
What to Bring: Copies of your resume & a great attitude
Come prepared to bring your best self and take advantage of this exciting opportunity!
¡Asista a nuestra feria de empleo para entrevistas en el acto!
¡Dé el siguiente paso en su carrera y únase a nosotros en la Feria de Empleo de ZooTampa dentro del Saunder’s Pavilion el miércoles 5 de febrero de 2025, de 9:30 a. m. a 1:30 p. m.! Los gerentes de contratación estarán disponibles para entrevistas en el momento, ofreciéndole la oportunidad de causar una gran primera impresión y posiblemente obtener un puesto.
Fecha: Miércoles 5 de febrero de 2025
Hora: 9:30 a. m. – 1:30 p. m.
Ubicación: ZooTampa en Lowry Park, Saunder’s Pavilion
Qué traer: Copias de su currículum y una gran actitud
Nota: Este puesto requiere habilidades básicas de comunicación en inglés para garantizar la seguridad de los huéspedes y la comunicación con el equipo.
The Role
The Park Quality Representative provides outstanding guest service and assists the Operations Department in contributing to the mission of the Zoo. Primary responsibilities include cleaning of Zoo grounds and facilities, including behind-the-scenes areas, Zoo School areas, and performing trash pickups in a Zoo-provided vehicle.
Please note that this is a seasonal position. This position is expected to start by March 10, 2025, and has the potential to last until August 10, 2025.
- Responsible for cleanliness of Zoo such as restroom cleaning, trash removal, sweeping, general cleaning, and dusting of assigned Zoo facilities and equipment, and ensures that all pathways are clear of trash and litter.
- In addition to performing the duties of a Park Services Representative, this position is assigned to various cleaning projects, including designated behind-the-scenes areas such as the Animal Care Campus and the Zoo School facility, and performing trash pickups in a Zoo-provided vehicle. This position may perform designated cleaning and housekeeping projects as assigned.
- Provides guests with exceptional customer service as outlined by department guidelines.
- Politely and diplomatically enforces policies and procedures concerning both guests and employees.
- Responds to internal product requests in a timely manner.
- Follows established guidelines to ensure the safety of guests and staff.
- Ensures that before a project is considered complete that it has been fully inspected; all equipment, tools, and materials have been secured and put away; all blockades, ropes, and tape have been removed; and the area is completely guest-ready.
- A high school or equivalency diploma required.
- Cleaning or housekeeping experience is strongly preferred.
- Customer service experience preferred.
- Effective communication skills—Ability to develop positive relationships with members of all departments.
- Ability to complete projects in a reasonable time frame, to the satisfaction of management.
- Deal courteously and tactfully with employees, peers, superiors, and the general public.
- Knowledge of occupational hazards and appropriate safety precautions.
- Quality control: demonstrates thoroughness and monitors own work to ensure quality.
- Must have the ability to follow specific instructions.
- Must be flexible and have the ability to multi-task in a fast paced environment while maintaining a positive attitude with the public.
- Ability to communicate ideas and contribute effectively to the department.
- Conducts all activities in alignment with AZA standards and guidelines, all relevant laws and regulations, safety standards, and standards that ensure animal welfare.
- Ability to work in extreme weather conditions typical to west central Florida (i.e., heat, rain, or cold) and stand/walk for extended periods of time.
- Ability to use radio, telephone, and computer to communicate and follow written and verbal instructions.
- Manual dexterity sufficient to handle keys, cleaning supplies, tools and equipment.
- Sufficiently possess auditory visual acuity and communication skills needed for animal and guest general safety practices.
- Must be willing and able to work varied and long shifts including holidays, weekends and in support of events as needed.
- Must be able to plan for, work, and staff specials events and exhibits as well as be available for unexpected shifts.
- Must be able to work in a variety of physical positions, including sitting, bending, reaching, standing, walking, and lifting and carrying 30 lbs.
- Must have ability to navigate paved as well as rough or uneven pathways.
- Pet insurance
- Employee Assistance Program
- Free membership to the Zoo, MOSI, and the Florida Aquarium
- Free or discounted admission to many attractions in Florida
- Discounts on food, beverage, and merchandise
- And so much more!
