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Solutions Engineer

zoovu
Boston, MA Full Time
POSTED ON 2/8/2025
AVAILABLE BEFORE 5/8/2025

About Zoovu

At Zoovu, we empower people to discover the products and services they need by building the world's most intelligent search and product discovery platform. With our cutting-edge technology, we help businesses elevate their customer experiences by connecting them with the right products through data-driven insights and AI-powered recommendations.

We are proud to partner with some of the world's most iconic brands like Microsoft, Dyson, Bosch, 3M, Drager, KitchenAid, and GE Healthcare , helping them redefine how they interact with customers. Now, we're looking for dynamic and driven individuals to join our team as Business Development Representatives (BDRs) and contribute to our ambitious mission.

Role Overview

We are looking for a Senior Solutions Engineer with deep expertise in e-commerce platforms, search platforms, and / or marketing technologies to join our global team. In this role, you will be a key technical partner for our customers, working closely with sales, product, and implementation teams to deliver scalable AI-driven solutions.

You will bridge the gap between business needs and technical execution, helping enterprises implement Zoovu's Hybrid Search, Generative AI, and conversational commerce solutions within their tech stack. This is a customer-facing, high-impact role that requires strong problem-solving skills, technical knowledge, and a passion for innovative AI-driven e-commerce solutions.

Key Responsibilities

  • Solution Design & Implementation : Lead discovery sessions to understand customer requirements and architect AI-powered product discovery solutions.
  • Technical Pre-Sales Support : Partner with sales teams to present Zoovu's capabilities, conduct demos, and provide proof-of-concept (PoC) support.
  • Integration & API Expertise : Guide customers in integrating Zoovu's composable solutions into their e-commerce platforms (SAP Commerce Cloud, Salesforce Commerce, Magento, Shopify, etc.).
  • Product Discovery Optimization : Work with customers to enhance search relevance, personalize recommendations, and improve conversion rates using Zoovu's product discovery solutions.
  • Customer Success & Enablement : Serve as a trusted technical advisor to ensure successful deployment and adoption of Zoovu's platform.
  • Cross-Functional Collaboration : Work closely with engineering, product, and customer success teams to provide feedback on product enhancements and roadmap priorities.

Who You Are

  • Industry Expertise : Experience in e-commerce search platforms, guided selling, PIM / DAM, or marketing technology solutions.
  • Technical Know-How : Strong understanding of APIs, cloud-based architectures, and integrations within the e-commerce ecosystem.
  • AI & Search Enthusiast : Passion for Generative AI, NLP, and Hybrid Search technologies in e-commerce.
  • Client-Facing Experience : Ability to translate technical concepts into business value for customers, from pre-sales to implementation.
  • Problem-Solver : Comfortable troubleshooting complex challenges and optimizing product discovery solutions for enterprise clients.
  • Communication Skills : Strong presentation and demo abilities, with a knack for simplifying complex AI concepts.

    • Preferred Qualifications

  • 5 years of experience as a Solutions Engineer, Pre-Sales Engineer, or Technical Consultant in the e-commerce or SaaS space.
  • Familiarity with e-commerce platforms (SAP Commerce Cloud, Salesforce Commerce, Magento, Shopify, etc.).
  • Experience with search engines and AI-powered product discovery platforms (e.g., Zoovu, Coveo, Algolia, Bloomreach).
  • Proficiency in API integration, RESTful services, and cloud-based deployments.
  • Understanding of composable commerce, MACH architecture, and data syndication across digital channels.
  • Experience working with large enterprise clients, B2B e-commerce, and AI-driven personalization solutions.

    • Why Join Zoovu?

  • Be at the forefront of AI & e-commerce innovation - Work with cutting-edge Product Discovery and Generative AI technologies that redefine how people discover products online.
  • High-impact role - Your expertise will directly influence how global brands optimize their e-commerce experiences.
  • Collaborative & fast-paced environment - Join a dynamic team passionate about product discovery, sscomposable commerce, AI, and digital transformation.
  • Career growth & development - Work with industry leaders and continuously expand your technical expertise in search, AI, and product discovery.

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