Operations Program Manager, Fleet Operations

The Product & Operations Organization at Zoox is rapidly evolving and growing to meet the needs of our commercial service. We’re hyper-focused on shaping and enabling the future for exceptional rider service – from service definition to the rider experience to our daily execution. 

We are looking for an Operations Program Manager to support and report to the Director of Fleet Operations in managing a wide range of strategic priorities and daily tasks. This role will partner closely with the department to ensure it is supported.  You will be responsible for understanding and representing the department cross-functionally, sharing strategic vision, and working closely with Fleet Operations leadership.

• Partner closely with the Director of Fleet Operations, acting as a strategic thought partner and trusted executor to support a rapidly evolving organization.
• Help develop the strategic business plan for commercialization and overarching service strategy.
• Partner with senior leaders across Product & Experience, Fleet Operations, Software, and Program Management to define top-level business goals, prioritize key service initiatives, and facilitate effective decision-making.
• Define, drive, and ensure successful business outcomes for critical initiatives, dependencies, and blockers, ensuring working teams execute meaningfully in lockstep with business goals.
• Cultivate and maintain effective cross-functional relationships.
• Keep a strong pulse on daily execution – anticipating needs, proactively identifying risks, rapidly problem-solving, and escalating as needed.
• Maintain a forward-thinking mindset to effectively get ahead of the Director’s priorities and influence decision-making to align with future needs.
• Act on behalf of the Director where needed in cross-functional meetings and initiatives for feedback and input.

• 5 years of experience in management consulting, strategy & operations, and/or program management
• Demonstrated expertise working with a Product, especially in the early stages of development
• Strong executive communication skills, including the ability to concisely structure and articulate issues, insights, and recommendations
• Self-starter with a proven ability to build from the ground up with limited direction and excel in a fast-paced environment
• Demonstrated ability to lead and deliver service-critical projects on time, effectively prioritizing and managing multiple projects simultaneously
• Demonstrated ability to build strong relationships with executives and other key stakeholders 
• Bachelor’s degree in business and/or a STEM-related field

• MBA or a Master's degree in a STEM program
• Experience with autonomous vehicles, ride-hail, robotics, or fleet management
• Management consulting or strategic consulting experience 
• PMP, PgMP, or similar program or project management certifications

There are three major components to compensation for this position: salary, Amazon Restricted Stock Units (RSUs), and Zoox Stock Appreciation Rights. The salary range for this position is $123,000 to $176,000. A sign-on bonus may be offered as part of the compensation package. Compensation will vary based on geographic location and level. Leveling, as well as positioning within a level, is determined by a range of factors, including, but not limited to, a candidate's relevant years of experience, domain knowledge, and interview performance. The salary range listed in this posting is representative of the range of levels Zoox is considering for this position.

Zoox also offers a comprehensive package of benefits including paid time off (e.g. sick leave, vacation, bereavement), unpaid time off, Zoox Stock Appreciation Rights, Amazon RSUs, health insurance, long-term care insurance, long-term and short-term disability insurance, and life insurance.