What are the responsibilities and job description for the Customer Service Associate position at Zoro Tools, Inc.?
A company is looking for a Customer Service Associate, Remote.Key ResponsibilitiesProvide exceptional customer service via phone and email, addressing inquiries and resolving complaintsAssist customers with order processing, tracking shipments, and managing account informationTroubleshoot and resolve customer issues promptly, escalating complex matters as necessaryRequired QualificationsAt least 1 year of customer service or related experience in a fast-paced environmentProficient in using customer service hardware, software, and CRM systemsHigh School diploma or equivalentAbility to work during specified hours and attend virtual training sessions
