What are the responsibilities and job description for the Front Desk Clerk position at Zota Beach Resort?
The purpose of the Front Desk Agent/Night Audit position is to provide guests with a positive first and last impression as both greeters of new guests and well-wishes to departing ones. See below for more details. This is a great opportunity to be a part of an organization that believes our team members are our most important resource and therefore take great pride in selecting individuals that help us to achieve our clubs mission.
Essential Functions:
- Welcome the guests, register them in the computer system, assist them in a welcoming and friendly way, and immediately solve any encountered challenges in a way that exceeds their expectations.
- Inform the guest about the property and it's amenities in detail.
- Answering phones in a professional, yet friendly manner, willing to assist guest needs as they arise.
- Anticipate the needs of guests in a friendly and professional manner.
- Ability to stay calm under pressure, remaining professional and courteous when interacting with guests.
- Ability to stand for continuous periods of time.
- Some nights required for Night Audit shifts.
- Other reasonable duties as assigned.
Job Requirements:
- Experience as a Front Desk Agent a plus.
- Excellent communication, interpersonal and organizational skills.
- Must be a good listener and respond to guest with "It would be my pleasure to help" or "I will look into this for you right away."
- Thorough follow up and follow through skills a must.
- Ability to work a flexible schedule, nights included.
Job Type: Full-time
Pay: $16.50 - $17.50 per hour
Expected hours: 35 – 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Professional development assistance
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Holidays
- Overtime
- Weekends as needed
Experience:
- Hotel experience: 1 year (Required)
Work Location: In person
Salary : $17 - $18
