Business Technology Solutions Manager

ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it, our most valuable asset is our people. Here you’ll work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers and consumers, worldwide. ZSers drive impact by bringing a client first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning; bold ideas; courage and passion to drive life-changing impact to ZS.  

Our most valuable asset is our people.  

At ZS we honor the visible and invisible elements of our identities, personal experiences and belief systems—the ones that comprise us as individuals, shape who we are and 

make us unique. We believe your personal interests, identities, and desire to learn are part of your success here. Learn more about our diversity, equity, and inclusion efforts and the networks ZS supports to assist our ZSers in cultivating community spaces, obtaining the resources they need to thrive, and sharing the messages they are passionate about.  

ZS’s Digital & Technology practice drives measurable impact to client business performance through technology-enabled products and solutions, and consistent best-in-class delivery, at a global scale. ZS’s Digital and Technology practice success is driven by collaborating with our domain practices and client teams to embed digital and technology assets and innovations in their services and helping them create a harmonized and distinct ZS technology experience for our clients.

ZS’s Business Technology Solutions team is responsible to lead end to end responsibility of project across all phases i.e., discovery, requirements gathering, design, implementation, testing and operations. This team seeks opportunity to undertake diverse tech roles and foster continuous innovation which benefits the individual’s professional growth and bring the best in delivering world class technology solutions. In addition, this team configures ZS’s proprietary software used to streamline business processes for commercial groups at client organizations. This team takes overall ownership of the solution delivery, managing operations services, client stakeholder management, contribute to business development and selling activities, project planning and team management.

BUSINESS TECHNOLOGY SOLUTIONS MANAGER

What You’ll Do:

• Have a significant direct client interaction, managing multiple projects simultaneously

• Deeply understand client’s business challenges and provide thought leadership in addressing issues. Work proactively to bring the best of ZS expertise to the client(s)
• Work with onshore and offshore teams to develop price estimate, plan capacity, coordinate delivery of the end-to-end technology capability (BI Reporting, Analytics, AI, Digital, Big Data, Cloud, MDM) solution, report project status and act as escalation path for clients
• Work in tandem with global counterparts in planning and accomplishing planned activities, identification or risks and mitigation strategy
• Apply ZS methodology and Agile delivery concepts to the project(s)
• Ensure technical design is robust and scalable solutions consistent with ZS and industry practices; take advantage of the existing assets and maintaining a balance between architecture requirements and specific client needs
• Provide project leadership and direction on one or more projects while maintaining a high-quality level of service
• Develop and manage client relationships on projects. As a technology leader, bring new ideas around technology trends, outlook for continuous improvement, and capabilities to our clients.
• Identify and drive opportunities of selling additional work to client. Update senior leaders, prepare and present compelling and creative client presentations
• Identify latest technology trends and domain trends to develop ZS POV and drive innovative solutions for our clients
• Serve as the single point of contact and advisor for clients to facilitate their business needs and program demands through solutions and services
• Bridge business and technical teams by being fluent in the language of consulting (business drivers, process), design and technology (systems architecture, data warehousing, report creation)
• Coach the cross-functional project team on the business perspective and strategic imperatives to inform key project decisions
• Collaborate with other ZS internal expertise teams - Architects, Validation/ testing, etc. to ensure best in class technology solution
• Mentor, develop and motivate ZS teams and people; Lead by example

What You’ll Bring:

• Bachelor's/Master's degree with specialization in Computer Science, MIS, IT or another computer related discipline
• 7 years of relevant of hands on IT services or consulting industry experience leading medium-large scale technology solution delivery engagements
  Minimum 5 years of experience leading large delivery teams
• Ability to effectively manage multiple projects at the same time
• Experience in leading and building POV on new technology or problem solving, Innovation to build firm intellectual capital
• Extensive experience in big data and cloud technologies

Additional skills:

• • Strong client presence and ability to communicate verbally and in writing technical concepts to all audiences
  • Significant supervisory, coaching and hands-on project management skills
  • Ability to manage a virtual global team environment that contributes to the overall timely delivery of multiple projects
  • Willingness to travel to other global offices as needed to work with client or other internal project teams