What are the responsibilities and job description for the Data Center Infrastructure Maintenance Engineer position at Zscaler?
Our Engineering team built the world’s largest cloud security platform from the ground up, and we keep building. With more than 100 patents and big plans for enhancing services and increasing our global footprint, the team has made us and our multitenant architecture today's cloud security leader, with more than 15 million users in 185 countries. Bring your vision and passion to our team of cloud architects, software engineers, security experts, and more who are enabling organizations worldwide to harness speed and agility with a cloud-first strategy.
As a Data Center Infrastructure Maintenance Engineer you will be part of a remote team, and can be based anywhere within Netherlands. You will report to the US Director, Network Infrastructure, and have the following responsibilities:
- Monitor ticket queues for newly escalated issues; triage and act upon events discovered by our monitoring systems
- Troubleshoot issues with our server and network infrastructure; triage, diagnose, repair or replace server and network components and infrastructure
- Coordinate with other ZS teams to schedule and complete break/fix activities and work with relevant groups to ensure all corrective actions are fully validated
- Engage and assist remote “Smart Hands” and other 3rd parties as needed as well as escalate to Data Center and Transit Providers to troubleshoot and resolve complex issues
- Update tracking documents, attend team meetings to plan and schedule maintenance and repair work and occasionally perform On-call duty
What We Are Looking For (Minimum Qualifications):
- 5 years of experience working within production Data Center environments
- Deep understanding of server and network infrastructure and componentry
- Solid working knowledge of LINUX/UNIX systems
- Experience with engaging remote Data Center “Smart Hands”
What Will Make You Stand Out (Preferred Qualifications):
- Experience with the Google and Atlasian suites of tools.
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