What are the responsibilities and job description for the Technical Program Manager - Digital Employee Experience position at Zscaler?
Our general and administrative teams help to support and scale our great company. Whether striving to grow our workforce, nurture an amazing culture and work environment, support our financial and legal operations, or maintain our global infrastructure, the G&A team provides a foundation for growth. Put your passion, drive and expertise to work with the world’s cloud security leader.
We’re looking for an experienced Technical Program Manager to join our Strategy & Planning team. Reporting to the VP- Strategy Planning & Execution, you will:
- Lead Digital Employee Experience Projects: Plan, execute, and deliver projects ensuring timely completion, alignment with business objectives, and adherence to organizational goals.
- Collaborate with Stakeholders and Teams: Work with business stakeholders, IT teams, and external partners to deliver integrated digital solutions.
- Develop and Implement Change Management Strategies: Facilitate smooth adoption and integration of digital tools and platforms.
- Coordinate and Track Project Performance: Foster team communication, manage issues and risks, and ensure timelines and objectives are met while monitoring performance against commitments.
- Document and Communicate Project Progress: Prepare executive communications, dashboards, project plans, and status reports to keep stakeholders informed about milestones and risks.
What We’re Looking for (Minimum Qualifications)
- Bachelor’s degree in IT, Computer Science, Business, or related field, with 5 years as a Technical Program Manager managing employee experience projects.
- Proven track record in delivering complex technical projects within scope and timelines, leveraging strong leadership and cross-department collaboration.
- Expertise in project management tools (Jira, Asana), SDLC, Agile methodologies, and a problem-solving approach to resolving project-related issues.
- Strong communication skills for technical and non-technical audiences, with change management experience to guide end-users through technology transitions.
What Will Make You Stand Out (Preferred Qualifications)
- Experience managing projects related to Employee Experience initiatives.
- Change management expertise, particularly in guiding end-users through technology transitions.
- Proficiency with project management applications such as Asana.
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