What are the responsibilities and job description for the Service Advisor position at ZT Auto?
Job Description
Job Description
Description :
We need team members who understand the value and benefits of the customer service industry. Must be able to greet guests, schedule appointments and act as a liaison between customers and service techs. If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home.
- Greet service department customers promptly and courteously—create a friendly and welcoming atmosphere
- Listen to customers, ask detailed questions, and clearly translate repair needs to techs
- Upsell additional services using low pressure, high integrity methods
- Provide accurate repair / maintenance estimates
- Schedule service reservations for customers to create efficient workflow
- Adhere to policies on vehicle care and operation
- Follow up on each repair and keep customers informed of progress
- Sell and manage extended warranties
- Inspect repair quality and ensure all work is complete
- Notify customers when vehicles are ready for pick up
- Review and explain repairs and associated costs with customers
- Handle minor customer concerns and complaints
- Keep Service Manager informed of all problems and potential problems
- Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards
Requirements :
