What are the responsibilities and job description for the Transportation VP of Operations position at zTrip BHM?
WHC Worldwide, doing business as zTrip, is the largest taxi service in the United States, operating in over 25 markets. As a leader in transportation, zTrip is committed to providing an elevated customer experience across North America, utilizing top-tier vehicles and cutting-edge technologies. Our mission is to enhance the lives of our customers, driver-partners, and employees through innovative mobility solutions.
zTrip is looking for a Vice President of Operations to support, lead, and guide our Birmingham, AL location, driving the growth of our taxi business.
What we offer you as a VP of Operations:
- Paid time off
- Holiday pay
- Dental, Vision, Health & Life Insurance
- 401(k)
Key Responsibilities of a VP of Operations:
- Manage customer relations effectively through direct contact and outreach initiatives.
- Identify, recruit, train, and mentor location staff and independent contractor drivers, focusing on recruitment and retention.
- Maintain open and frequent communication with location staff and support team members.
- Oversee vehicle maintenance and ensure fleet availability meets service demands.
- Supervise safety and training programs to ensure compliance with company, contract, and regulatory standards.
- Foster routine client communication to meet or exceed expectations.
- Conduct periodic audits of departmental processes.
- Review key operational metrics daily, weekly, and monthly.
- Continuously monitor location metrics, report exceptions, and develop action plans to meet financial, safety, and operational goals.
- Implement and enforce company policies and procedures.
- Participate in labor and employee relations activities at the location.
- Contribute to contract renewals by providing insights and information.
- Develop and present the location's annual budget.
Qualifications for a VP of Operations:
- A minimum of 5 to 10 years of experience in Operations Management, including P&L responsibility.
- Strong interpersonal skills.
- Commitment to team development.
- Collaborative leadership approach.
- Proven results-driven mindset.
