What are the responsibilities and job description for the VP of Operations position at zTrip?
VP of Operations – Drive Success with zTrip!
zTrip, the largest taxi service in the U.S., operates in over 25 markets across North America. As an industry leader, we are dedicated to providing an exceptional customer experience through high-quality vehicles and innovative technology. Our mission is to enhance the lives of our customers, driver-partners, and employees through cutting-edge transportation solutions.
We are seeking a VP of Operations to lead our Birmingham, AL location, overseeing all aspects of our taxi business operations and driving its continued growth.
What We Offer For Our VP Of Operations
zTrip, the largest taxi service in the U.S., operates in over 25 markets across North America. As an industry leader, we are dedicated to providing an exceptional customer experience through high-quality vehicles and innovative technology. Our mission is to enhance the lives of our customers, driver-partners, and employees through cutting-edge transportation solutions.
We are seeking a VP of Operations to lead our Birmingham, AL location, overseeing all aspects of our taxi business operations and driving its continued growth.
What We Offer For Our VP Of Operations
- Paid Time Off (PTO)
- Holiday Pay
- Comprehensive Dental, Vision, Health & Life Insurance
- 401(k)
- Develop and maintain strong customer relationships through proactive communication and engagement.
- Oversee the recruitment, training, and development of location staff and independent contractor drivers, focusing on retention and performance.
- Ensure smooth coordination between location staff and support teams for operational efficiency.
- Manage fleet maintenance to ensure vehicles meet service demands and operational standards.
- Implement and oversee safety and training programs to maintain compliance with company policies and regulatory requirements.
- Regularly engage with clients to ensure service levels exceed expectations.
- Conduct audits of operational processes and implement improvements as needed.
- Track and analyze key performance metrics to identify opportunities for growth and efficiency.
- Drive strategic initiatives to achieve financial, safety, and operational goals.
- Uphold company policies and procedures to ensure consistency and efficiency.
- Foster a positive and productive work environment through active participation in labor and employee relations efforts.
- Provide insights and support for contract renewals and business expansion.
- Develop and manage the location’s annual budget to meet financial objectives.
- 5-10 years of experience in operations management, with leadership and P&L responsibility.
- Strong interpersonal and communication skills with a proven ability to lead and inspire teams.
- Commitment to team development and mentorship to drive engagement and performance.
- A results-driven leadership approach with a focus on collaboration.
- Demonstrated success in achieving operational and business objectives.
