What are the responsibilities and job description for the VP of Operations position at zTrip BHM?
VP of Operations – Lead the Way with zTrip!
zTrip, the largest taxi service in the United States, operates in over 25 markets across North America. As an industry leader, we are committed to delivering an exceptional customer experience through top-tier vehicles and innovative technologies. Our mission is to improve the lives of our customers, driver-partners, and employees through cutting-edge transportation solutions.
We are currently seeking a VP of Operations to lead and drive the growth of our Birmingham, AL location, overseeing all aspects of our taxi business operations.
What We Offer for our VP of Operations:
- Paid Time Off (PTO)
- Holiday Pay
- Comprehensive Dental, Vision, Health & Life Insurance
- 401(k)
Key Responsibilities of the VP of Operations:
- Build and nurture strong customer relationships through proactive engagement and outreach.
- Lead the recruitment, training, and development of location staff and independent contractor drivers, focusing on recruitment, retention, and performance.
- Ensure seamless communication between location staff and support teams for efficient operations.
- Oversee vehicle maintenance to ensure the fleet is operational and meets service demands.
- Manage safety and training programs to ensure compliance with company policies, regulatory standards, and contract obligations.
- Maintain regular communication with clients to ensure service levels consistently meet or exceed expectations.
- Conduct regular audits of operational processes and implement improvements as needed.
- Monitor key performance metrics regularly to identify trends and areas for improvement.
- Continuously assess location performance, implement action plans, and develop strategies to achieve financial, safety, and operational goals.
- Enforce company policies and procedures to ensure efficient and consistent operations.
- Participate in labor and employee relations activities to foster a positive and productive work environment.
- Provide insights to support contract renewals and business expansion.
- Develop and manage the location’s annual budget to meet financial objectives.
Qualifications for the VP of Operations:
- 5-10 years of experience in Operations Management, including leadership and P&L responsibility.
- Strong interpersonal and communication skills with the ability to motivate and lead teams.
- A commitment to team development and mentorship to drive engagement and performance.
- Collaborative, results-driven leadership style.
- Proven ability to drive operational success and meet business objectives.
If you’re ready to lead a dynamic transportation business and make a lasting impact on our company’s success, apply today to join the zTrip team!
