What are the responsibilities and job description for the Dispatcher/Customer Service Rep position at zTrip KY?
Join Our Team as a Dispatcher/Customer Service Rep at zTrip – Help Drive Our Success!
zTrip, the largest taxi operation in the United States, is expanding, and we’re looking for a Dispatcher/Customer Service Rep to join our Louisville, KY zFamily. In this role, you’ll be essential in ensuring our passengers receive timely, efficient, and exceptional service.
What We Offer Our Dispatcher/Customer Service Rep:
- Health, Dental, Vision, and Life Insurance
- Paid Time Off
- Holiday Pay
- 401(k) with Company Match
Responsibilities of a Dispatcher/Customer Service Rep:
- Ensure passengers are picked up on time and routed efficiently.
- Organize and manage driver routes and schedules.
- Address customer inquiries and resolve transportation-related issues or complaints.
- Assist drivers with navigation, route adjustments, and optimization.
- Answer inbound and outbound calls professionally and courteously.
- Deliver outstanding customer service at all times.
Qualifications of a Dispatcher/Customer Service Rep:
- High School Diploma or GED required.
- Minimum of 2 years of call center experience.
- Excellent customer service, organizational, and communication skills.
- Strong time management and multitasking abilities.
- High attention to detail and accuracy.
- Proficiency in Microsoft Office (Outlook, Word, and Excel).
- Previous experience in scheduling, dispatch, or customer service roles preferred.
If you’re a team player with strong communication and organizational skills, we’d love to have you on board. Apply now and become part of a growing company committed to delivering exceptional transportation services!
