Dispatcher/Customer Service Representative

Dispatcher - Transportation Operations Assistant - Job Description
The Ole Homeplace Transport, Inc.

Position: Transportation Operations Assistant (TOA)

Reports To: Director of Transportation

Summary: The Transportation Operations Assistant provides clerical and administrative support for the
Transportation Operations Coordinator. Key responsibilities include but are not limited to data entry; greeting clients, drivers, and visitors; and handling incoming calls.

Position Type: Non-Exempt Position - Full-Time

Salary: Monday - Friday 9am-5pm* (*Flexibility to changes in schedule and duties as needed)

Duties and Responsibilities:

• Transportation Operations Assistant (TOA) *
• Prepares data for computer entry by compiling and sorting information
• Maintaining, and entering information into databases
• Entering data by inputting alphabetic and numeric information on keyboard according to screen format
• Verify entered data by reviewing, correcting, deleting, or reentering data.
• Handle incoming calls and other communications.
• Managing filing system
• Greeting and directing clients and visitors as needed.
• Updating paperwork, maintaining documents and word processing
• Helping organize and maintain office common areas.
• Performing general office clerk duties and errands
• Non-Emergency Medical Transport Driver *
• Operate agency vehicle in a safe, efficient and courteous manner to destinations as directed by daily schedules and transportation operations staff requests.
• Communicate via telephone in a safe and courteous manner.
• Provide assistance to passengers as necessary including fastening safety belts, entering/exiting vehicles.
• Assist disabled passengers when appropriate with wheelchairs or other mobility aids.
• Accurately complete daily manifests, maintenance, and fuel reports.
• nspect vehicle and report any maintenance issues to supervisor. Keep an accurate and thorough record of such checks and maintenance performed.
• Inform operations personnel of client concerns or incidents as required.
• Report any accidents immediately to the transportation operations coordinator.
• Comply with all applicable local, state and federal transportation regulations relating to vehicle operation and safety-sensitive employees.
• Adhere to a flexible schedule that may require changes to responsibilities and assignments according to staff availability and business fluctuations.
• Attend all mandatory/applicable training sessions (i.e. First Aid CPR, Passenger Assistance), staff meetings, drivers meetings, etc.
• Handle any emergency in a calm and professional manner in accordance with agency policies.
• Maintain the interior and exterior cleanliness of assigned vehicles.
• Perform other duties as assigned.

Education and Training:

• High School Diploma or equivalent.
• Upon employment must agree to regular training and certification in but not limited to: passenger assistance, wheelchair securement; first aid, CPR, defensive driving, and bloodborne pathogens.

Desired Skills:

• Proficient typing skills
• Attention to detail
• Computer savvy
• Confidentiality
• Thoroughness
• Great communication skills.
• Warm personality with strong communication skills

Requirements:

• Past experience in passenger transportation or data entry is preferred but not required.
• Applicant must be at least 18 years old and possess a valid Kentucky Drivers License.
• Applicants/employees must have a clean driving record. Commercial Drivers License may be required for operation of some vehicles.
• Applicant must have knowledge of basic vehicle maintenance and safety procedures. All drivers must have excellent map reading ability and sufficient knowledge of local streets, roads, and highways.
• Applicant and employees undergo pre-employment, routine, and random: background checks; driving record verifications; & drug and alcohol testing; DOT Physical Certifications.
• Drivers must maintain a high level of professionalism, demonstrated by a positive attitude, ability to function as a team member and a commitment to the overall mission of the agency.
• All drivers must have flexibility and willingness to changes in schedule and duties as needed according to staff availability.

Requirements & responsibilities listed are not exhaustive and may be supplemented or revised by the employer at its sole discretion.

Job Type: Full-time

Pay: $30,000.00 - $35,000.00 per year

Benefits:

• Paid time off
• Referral program

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person

Salary : $30,000 - $35,000