What are the responsibilities and job description for the Dispatcher position at zTrip?
Dispatcher – Become Part of the Transportation Revolution!
We are looking for an experienced Dispatcher for our Indianapolis, IN location.
What We Can Do For You As a Dispatcher
We are looking for an experienced Dispatcher for our Indianapolis, IN location.
What We Can Do For You As a Dispatcher
- Health, Dental, Vision, and Life Insurance
- Paid Time Off
- Holiday Pay
- 401k
- Shift: Sunday-Thursday and 4 hours on Saturday
- Coordinating Rides: Assigning drivers to passenger requests and ensuring timely pickups and drop-offs.
- Monitoring Fleet: Tracking the location and status of taxis to optimize routes and reduce wait times.
- Communicating with Drivers: Providing instructions, updates, and support to drivers during their shifts.
- Handling Customer Inquiries: Responding to ride requests, complaints, or concerns from customers.
- Managing Schedules: Organizing driver shifts and ensuring adequate coverage during peak hours.
- Ensuring Efficiency: Optimizing routes for fuel efficiency and minimal travel time.
- Problem-Solving: Addressing issues like traffic, driver delays, or vehicle breakdowns and finding quick solutions.
- Maintaining Records: Keeping track of ride details, driver performance, and any incidents for reporting and billing.
- Education: High school diploma or equivalent; some positions may require a college degree or specialized training.
- Experience: Prior experience in dispatch, customer service, or transportation industry is preferred.
- Communication Skills: Strong verbal and written communication skills to effectively interact with drivers, customers, and other team members.
- Problem-Solving Skills: Ability to think quickly and handle unexpected issues, such as traffic delays or customer complaints.
- Organizational Skills: Strong multitasking abilities to manage multiple tasks and prioritize efficiently.
- Tech-Savvy: Familiarity with dispatch software, GPS tracking systems, and basic office applications.
