Routing Specialist

Join zTrip as a Routing Specialist – Help Us Deliver Exceptional Service!

zTrip, the largest taxi operation in the U.S., is expanding, and we're looking for a dedicated Routing Specialist to join our team in Louisville, KY. In this vital role, you’ll ensure our passengers receive timely and efficient service while supporting our drivers and optimizing routes. If you thrive in a fast-paced environment and enjoy problem-solving, we’d love to have you on board!

What We Offer As a Routing Specialist

• Comprehensive Benefits: Health, Dental, Vision, and Life Insurance
• Work-Life Balance: Paid Time Off & Holiday Pay
• Retirement Security: 401(k) with Company Match
  
  

Key Responsibilities Of a Routing Specialist

• Optimize Routes: Ensure prompt passenger pickups by managing and planning efficient routes for drivers.
• Coordinate Schedules: Oversee driver schedules and make real-time adjustments to maintain service efficiency.
• Customer Support: Address customer inquiries and resolve any transportation issues with professionalism.
• Driver Assistance: Help drivers navigate routes and adjust for optimal travel.
• Effective Communication: Professionally manage inbound and outbound calls, providing clear and concise information.
• Service Excellence: Deliver outstanding customer service, ensuring a smooth experience for all passengers.
  
  

Qualifications Of a Routing Specialist

• High School Diploma or GED required
• 2 years of call center or customer service experience preferred
• Strong communication, organizational, and problem-solving skills
• Ability to multitask and manage time effectively in a fast-paced environment
• Attention to detail and accuracy
• Proficiency in Microsoft Office (Outlook, Word, Excel)
• Experience in dispatching, scheduling, or customer service is a plus
  
  

If you’re ready to contribute to a company committed to delivering exceptional transportation services, apply today and become a vital part of the zTrip team! We’re excited to hear from you!