Transportation Operations Coordinator

Transportation Operations Coordinator – Join Our Team at zTrip in Fort Collins!

zTrip, the largest taxi operation in the United States, is growing and we’re seeking a dedicated Transportation Operations Coordinator to join our team in Fort Collins, CO. In this pivotal role, you’ll play an essential part in ensuring our passengers receive prompt, efficient, and exceptional service while supporting the coordination of daily operations.

What We Offer

• Health, Dental, Vision, and Life Insurance
• Paid Time Off (PTO)
• Holiday Pay
• 401(k) with Company Match
  
  

Key Responsibilities:

• Coordinate and Schedule Pick-ups: Ensure timely pick-ups and efficient routing for passengers to meet service standards.
• Driver Schedule Management: Organize and manage driver shifts to ensure optimal coverage and efficiency.
• Customer Support: Address customer inquiries and resolve transportation-related issues or concerns in a professional manner.
• Route Adjustments: Assist drivers with route changes and provide navigation support to ensure smooth operations.
• Communication Management: Professionally handle inbound and outbound calls, ensuring clear and effective communication.
• Maintain Customer Service Excellence: Uphold high standards of customer service throughout all interactions.
  
  

Qualifications:

• High School Diploma or GED required
• Minimum of 2 years of experience in call center or customer service roles
• Strong organizational, communication, and problem-solving skills
• Excellent time management and multitasking abilities
• Strong attention to detail and accuracy
• Proficiency in Microsoft Office (Outlook, Word, Excel)
• Experience in scheduling, dispatching, or customer service is preferred
  
  

If you’re a detail-oriented, customer-focused team player with excellent communication skills, apply today to become part of a growing company committed to delivering top-tier transportation services in Fort Collins!