What are the responsibilities and job description for the Global Assist Coordinator position at Zurich NA?
Global Assist Coordinator
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Zurich Cover More is seeking a Global Assist Coordinator to join our Group in North America.
Travel Guard is one of the world's leading providers of Travel Insurance globally. Our value-based approach to doing business, combined with unrivaled customer service has helped us to attract and maintain highly skilled teams of employees who enjoy providing top notch customer care focused on solutions to our clients around the world. Our employees are empowered to make decisions and suggestions in the best interest of our customers. If you are seeking opportunities to further your skillsets, be empowered to make decisions, work with diverse teams of all backgrounds, and be rewarded for your individual performance look no further!
The American Express Global Assist Team provides support to American Express Card Members who find themselves facing unexpected Travel Emergencies around the world. We are an inbound call center focused on creative solutions to meet the needs of our Card Members, allowing them to leave the problem solving to us and enjoy their travels as they intended. Our team responds quickly to a number of travel related emergencies including, but not limited to, lost luggage tracking, emergency cash wires, passport and visa replacements, and medical assistance services. We take pride in our ability to creatively solve unique problems and doing so efficiently to meet our customers needs. If you have a desire to help people, build relationships over the phone, and know that the work you do makes a difference we are the team for you!
If you’re interested in becoming part of this exciting and growing team, we would love to hear from you!
Responsibilities Include :
Maintain knowledge of service offerings to accurately describe benefits to Card Members.
Create a positive experience over the phone for all clientele requesting our services and assistance.
Multitask work streams to effectively move work forward in all areas (call handling, email, etc.)
Ability to navigate multiple systems while effectively handling calls.
Creative and critical thinking to provide out-of-the-box solutions where necessary.
Provide keen attention to detail to appropriately document and capture content of phone calls in our case management / policy systems.
Work closely with leadership to fine tune skillsets and apply feedback to meet role expectations.
Basic Qualifications :
High school diploma or equivalent
Ability to work 3rd shift : 7p-5a or 1a-9a with biweekly weekend requirement
Ability to work in office 2-3 shifts per week
Preferred Qualifications :
A record of providing outstanding customer service (1 year preferred)
Excellent verbal and written communication skills
Attention to detail and accuracy in gathering and entering information into a system
Analytical skills in reviewing and interpreting policy coverage and claim status
Ability to effectively manage and prioritize tasks
Ability to respond to high end clientele with professionalism and clarity
You are joining us at a pivotal time in our business. With the recent acquisition of AIG’s global personal travel insurance business, Travel Guard, we have become a leading travel insurance and assistance provider globally, serving over 20 million customers annually and maintaining long-term relationships with more than 200 distribution partners.
We’re for travelers and for traveling, but we want to offer much more beyond travel insurance and assistance – we want to ‘cover more’.
Zurich Cover More recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal : exceeding our customers’ expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability / vet
