Claims Call Center Senior Representative

Zurich is a leading multi-line insurer that serves its customers in global and local markets. Zurich’s customers include individuals, small businesses, and mid-sized and large companies, as well as multinational corporations.

Are you working in an Auto Service Center for a dealership, looking for a career away from long hours and required weekend schedules? We are seeking confident, outgoing, and self-motivated, Inbound Customer Service representatives with experience in the Automotive industry. If you are passionate about customer service and want to help people, we want to talk to you.

Overview:

• Monitor business processes to identify opportunities for customer care´s improvements.
• Handle first and third-party claims taking responsibility to resolve all enquiries from both customer and external contacts to ensure delivery of a customer focused claims service.
• Recommend alternative sources/courses of action to ensure an efficient, day to day customer service is delivered.
• Receive, investigate, and respond to technical queries from customers and/or colleagues to ensure customers receive appropriate advice.
  
  

Key Responsibilities:

• Handle inbound and outbound customer calls professionally and efficiently.
• Provide accurate information about extended warranty services and coverage.
• Assist customers with low complexity claims processing and service contract inquiries.
• Resolve customer issues and complaints with a focus on first-call resolution.
• Maintain detailed and accurate records of customer interactions and transactions.
• Collaborate with team members and other departments to ensure seamless service delivery.
• Stay up-to-date with product knowledge and company policies.
  
  

Highlights:

• 8-hour shift between the operating hours of 7:00 AM to 8:00 PM M-F (Central Standard Time)
• You will be working remotely (100%)
• Annual Merit Increase & Bonus Opportunity
• Opportunity Potential for Overtime Pay
• Amazing PTO
• 401K Match
• Career mobility
• Medical, Vision & Dental
  
  

Required:

• High School Diploma or Equivalent and 2 or more years of experience in the Customer Service area
  
  

OR

• Zurich Certified Insurance Apprentice including an Associate Degree and No prior experience required in the Customer Service area
  
  

Preferred Qualifications:

• Experience in auto industry areas of service repair, auto technology, parts department is crucial for this role
• Proven experience in customer service, preferably in a call center environment
• Insurance industry knowledge
• Advanced Microsoft Office skills
  
  

At Zurich, compensation for roles is influenced by a variety of factors, including but not limited to the specific office location, role, skill set, and level of experience. In compliance with local laws, Zurich commits to providing a fair and reasonable compensation range for each role. For more information about our Total Rewards, please click here. Additional rewards may encompass short-term incentive bonuses and merit increases. We encourage candidates with salary expectations beyond the provided range to apply, as they will be considered based on their experience, skills, and education. The salary indicated represents a nationwide market range and has not been adjusted for geographic differentials pertaining to the location where the position may be filled. The proposed hourly rate for this position is $18.17 - $22.00, with short-term incentive bonus eligibility set at 5%.

As an insurance company, Zurich is subject to 18 U.S. Code

• 1033.
  
  

As a condition of employment at Zurich, employees must adhere to any COVID-related health and safety protocols in place at that time (https://www.zurichna.com/careers/faq).

A future with Zurich. What can go right when you apply at Zurich?

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 150 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please click here to learn more.

As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers’ expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.

Location(s): AM - Washington St Virt. Office, AM - Colorado Springs, AM - Denver, AM - Idaho Virtual Office, AM - Illinois Virtual Office, AM - Missouri Virtual Office, AM - Montana Virtual Office, AM - Nebraska Virtual Office, AM - Nevada Virtual Office, AM - New Mexico Virtual Office, AM - Oregon Virtual Office, AM - Portland, AM - Texas Virtual Office, AM - Utah Virtual Office

Remote Working: Yes

Schedule: Full Time

Employment Sponsorship Offered: No

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