Patient Support Specialist

A Patient Support Specialist is responsible for contributing consistent exceptional service to our patients by providing detailed information on products, services, and billing. This role will identify the patients' needs and present outcomes for a positive patient experience.

In this role, you represent the Zynex brand. This means you are responsible for providing a world-class experience to all "customers" in every interaction, every time. Every decision made must align to our mission, vision, and strategy. Every communication sent (through email, mail, or by phone) is to be professional, simple, and aligned. Every problem or bottleneck is to be resolved with an efficient solution that is consistent with our strategy.

Competencies Needed :

• Adaptability - deals with change and ambiguity well; adjusts and alters behavior when change occurs so priorities are still met.
• Customer-Focus - Implements ways to rapidly respond to customer requests for improved outcomes; works with the customer to collect accurate information about needs; goes beyond the initial thinking and remains flexible to meet customer needs; maintains strong and loyal customer relationships. In addition to patients, your customers may be coworkers, clinics, the Zynex sales team, etc.
• Team Player - Prioritizes team over self, works well with peers and Managers.
• Decision-Making - Takes a conceptual approach to identify key issues, sees relationships, and draws elements into a broad coherent framework; demonstrates ability to work with ambiguity and complexity; considers resources and risks to priorities solutions; acts fast on the most effective and efficient outcome.
• Results Orientation - Implements ways to rapidly respond to customer requests for improved outcomes; works with the customer to collect accurate information about needs; goes beyond the initial thinking and remains flexible to meet customer needs; maintains strong and loyal customer relationships.

Call Center Operating Hours Monday- Saturday 6 : 00 am - 6 : 00 pm

Shift Types : Monday - Friday & Tuesday - Saturday

Essential Job Duties & Responsibilities :

Main Daily Duties : (90% of Shift)

Educate & Update Patients on Account Status

Explain Payments & Billing

Negotiate Payment Plans

Administrative Tasks :

Additional Duties :

Future Responsibilities :

As part of the natural growth in this role, the position will evolve to include training responsibilities. This will involve :

Education Requirements :

Physical & Environmental Requirements :

Computer Intensive Tasks (95% of shift) :

Physical Tasks (5% of shift) :

Zynex Offers Exceptional Benefits (Full-Time Roles) :

Bonus opportunity

Zynex Medical accepts applications for this position on an ongoing basis.

To view and apply for all available positions at Zynex, kindly visit our careers page at www.zynex.com / careers.

Zynex Medical provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Zynex Medical remains vigilant against fraudulent schemes, including the use of deceptive tactics like text messages and forged letters, which falsely promise job interviews and / or offers of employment under our company's banner. To clarify further :

CORP

Salary : $22 - $50