Contact center operations involves duties and roles ranging from day-to-day management and troubleshooting to big-picture decisions on how to measure agent performance and track customer satisfaction levels.
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This is an ON-SITE role in Austin, Texas. . At DaBella, we strive to transform the home improvement industry by delivering high-quality solutions and caring for our customers. Our call centers are the heart of our success, connecting potential customers with the services necessary to care for their homes. We’re seeking a dynamic leader with proven leadership ability in a call center environment to oversee our lead generation and ensure they perfo...
This is an ON-SITE role in Austin, Texas. . At DaBella, we strive to transform the home improvement industry by delivering high-quality solutions and caring for our customers. Our call centers are the heart of our success, connecting potential customers with the services necessary to care for their homes. We’re seeking a dynamic leader with proven leadership ability in a call center environment to oversee our lead generation and ensure they perfo...
Job Details. Job Location. CG PEDIATRICS - CASA GRANDE, AZ. Position Type. Full-time. Job Shift. 8:00am-5:00pm M-F. 8:00am-12:30pm Sat. Description. STATEMENT OF PURPOSE. To provide services to patients, assist clinic staff with patient care by receiving telephone calls, scheduling appointments for patients, routing calls to appropriate staff members or department, take messages when necessary, and schedule electronic appointment request. As a tr...
Job Description and Responsibilities. Automated Health Systems, a dynamic healthcare company, is hiring motivated and experienced staff for positions in the. St. Louis, MO area. . Benefits. Health/dental/vision insurance/401 (k). Employee Wellness Program. Comprehensive and ongoing paid training. Strong company culture. Career growth opportunities. Requirements. As the. Call Center Supervisor. you will support and lead a state-wide customer servi...
TechOp Solutions is seeking a bilingual individual with excellent communication skills (oral and written), strong reading/writing abilities, and extensive call center supervisory experience to support an exciting opportunity in a federal contact center environment. The ideal candidate will have proven leadership skills, experience working with multiple CRM systems, and be a curious and efficient practitioner motivated to succeed in a fast-paced e...
Array Behavioral Care is the nation's leading virtual psychiatry and therapy practice. As the leading mental health provider, Array is on a mission to transform access to quality, timely behavioral health care through innovative telepsychiatry solutions and services that span the entire care continuum, from the hospital to the home. Array partners with an extensive network of hospitals, health systems, community healthcare organizations, and payo...
Array Behavioral Care is the nation's leading virtual psychiatry and therapy practice. As the leading mental health provider, Array is on a mission to transform access to quality, timely behavioral health care through innovative telepsychiatry solutions and services that span the entire care continuum, from the hospital to the home. Array partners with an extensive network of hospitals, health systems, community healthcare organizations, and payo...
This position will be responsible for delivering high standards of service to our patients by making the most effective and efficient use of call center agents and technology resources. The Call Center Operations Manager is expected to use a range of measurements to monitor, analyze, and plan improvements to the call center performance across multiple states with multiple service types and a broad patient base. Schedule: M-F 8-5p. Key Responsibil...
Job Details. Job Location. Chicago, IL. Remote Type. Hybrid. Position Type. Full Time. Education Level. 2 Year Degree. Salary Range. $45,000.00 - $45,000.00 Salary/year. Travel Percentage. None. Job Shift. Day. Job Category. Management. Job Description. STATEMENT OF PURPOSE. The Call Center Supervisor is responsible for direct oversight of a team of call center agents in a world class, high performance contact center environment centered on the p...
Description. To oversee the daily workflow/call center operations, responsible for coaching, resolving issues, guidance, and training of staff. Serving as a link between the team and upper management. Responsibilities include but are not limited to. Answering Phones. Supervise the team of operators as assigned. Organize workflow and ensure that all employees understand duties. Monitor the agent manager. Ensure all incoming faxes/ scanning are com...
Call Center Director. Full Time (40 hours), 8:30am-5:30pm. Monday-Friday (Hybrid). Earn $110,000 to $120,000. Join our team of Health Care Professionals. Our growing healthcare services company is seeking Call Center Director to join our growing team. The Call Center Director is responsible for overseeing and managing the operations of multiple call center programs within the healthcare organization. This role requires strategic leadership, opera...
Job Details. Job Location. Jungle Island - MIAMI, FL. Position Type. Full Time. Salary Range. Undisclosed. Job Shift. Any. Description. Position Summary. The Call Center Supervisor will oversee the integrated call center for Jungle Island and Joia Beach, managing a team responsible for reservations, guest inquiries, and sales. This role emphasizes advanced reporting and analysis to provide actionable insights for business improvement while mainta...
