Problem management is the process responsible for managing the lifecycle of all problems that happen or could happen in an IT service. The primary objectives of problem management are to prevent problems and resulting incidents from happening, to eliminate recurring incidents, and to minimize the impact of incidents that cannot be prevented. The Information Technology Infrastructure Library defines a problem as the cause of one or more incidents.
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(1.) To adhere to quality standards, regulatory requirements and company policies (2.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (3.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans. (4.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (5.) To p...
Major Incident Manager. Fort Worth, Texas. Fulltime. Job Description. Prioritize incidents based on impact and urgency, as well as assessing resources and capacity. Act as the single point of contact for Service Desk, Resolver Groups, Business and Leadership for overall management of outage incidents (P1/P2). Identify and classify incidents based on business and operational impact. Define and send communication updates to Leadership and Business ...
Role : Major Incident Manager. The information below covers the role requirements, expected candidate experience, and accompanying qualifications. Duration. Full Time. Location : Wilmington DE (Onsite Day 1). Shift Timings 1. Monday, Tuesday, Wednesday, and Thursday from 11 : 00 PM EST to 09 : 00 AM. Shift Timings 2. Friday, Saturday, and Sunday from 06 : 40 PM EST to 08 : 00 AM EST. Skills Required. Outage Calls, Reporting, Incident Management. ...
This is a hybrid position open to any qualified applicant in the United States. About the group. Cognizant’s Cloud, Infrastructure, and Security Services Practice (CIS) is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by a...
Position summary. The Incident Management Analyst is responsible for the overall coordination of the incident management process, in particular when there are major incidents. This role is also responsible for the coordination of the investigation onto root cause, identifying workarounds and following up for permanent resolution. Qualifications required. . 2 Years’ experience designing and executing incident/problem management processes. 2 Years’...
Job Duties/Essential Functions. Experience in Application support( Not Infra support),application monitoring and creating alters for thresholds values. Database knowledge and writing SQL queries is mandate. Reading the log files and getting into the root cause of the issue. Experience in Google cloud is an added advantage. Experience in eCommerce Solutions (is a plus). SAP Hybris knowledge. Provide 1st Level support to Production issues logged vi...
Job Duties/Essential Functions. Experience in Application support( Not Infra support),application monitoring and creating alters for thresholds values. Database knowledge and writing SQL queries is mandate. Reading the log files and getting into the root cause of the issue. Experience in Google cloud is an added advantage. Experience in eCommerce Solutions (is a plus). SAP Hybris knowledge. Provide 1st Level support to Production issues logged vi...
We are a federal IT company on a mission to make customer experience (CX) the center of every government solution. Technology is our Passion. People are our Purpose. We know tech, but we love people. NuAxis is home to thinkers and feelers, engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it’s a state of mind. We believe happy employees do amazing work, so join our team NOW. We...
Key Responsibilities. Respond to incidents detected/reported and take the lead in providing incident response, management and resolution efforts. Drive high levels of engagement from initial triage to active investigation, impact mitigation and incident remediation. Work in partnership with other teams (e.g. Applications, Network, DBA, etc.). as may be required to identify/assess/correct problems either because of or in prevention of an incident....
EnerSys is the global leader in stored energy solutions for industrial applications. We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide headquarters are located in Reading, PA, USA with regional headquarters in Europe and Asia. We complement our extensive line of Motive Power and Energy Systems with a full range of integrated services and systems. With sales and se...
IT Analyst. Location: REMOTE. Pay Rate: Open to Both C2C and W2 options. Position Type: Multiyear Contract. Shift Details. Night shift position available. Shift Hours. Night Shift (6:00 PM - 6:00 AM). Rotating Two-Week Schedules. Week 1 - Work: Mon-Tues, Off: Wed-Thurs, Work: Fri-Sun. Week 2 - Off: Mon-Tues, Work: Wed-Thurs, Off: Fri-Sun. Weekends and Holidays. Contractors will be expected to work every other weekend and on some holidays. Job Des...
Job Description. Job Description. ALTA IT Services is a wholly owned subsidiary of System One, a leading provider of specialized workforce solutions and integrated services. ALTA is an established leader in IT Staffing and Services, for both government and commercial enterprises across the United States, specializing in Program & Project Management, Application Development, Cybersecurity, Data & Advanced Analytics, and Agile Transformation Servic...
