Branch Staff Support Services Representative II Jobs

The Branch Staff Support Services Representative II serves as the point of contact to guide and assist branch staff with product information, operational policies, and transaction processes. Responsible for providing internal customer and solution services to bank branch employees. Being a Branch Staff Support Services Representative II escalates issues internally as necessary. Responds to questions and resolves cases by researching bank procedures and/or regulatory governance. In addition, Branch Staff Support Services Representative II completes call tracking and supporting documentation ass ... ociated with each case. Requires a high school diploma or equivalent. Typically reports to a supervisor. Being a Branch Staff Support Services Representative II works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. Working as a Branch Staff Support Services Representative II typically requires 1-3 years of related experience. More
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