Position Overview. MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. If you are a highly motivated individual and poses excellent communication skills, we need your help in managing customer service agents. While your tea...
Position Overview. MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. If you are a highly motivated individual and poses excellent communication skills, we need your help in managing customer service agents. While your tea...
As a. Call Center Supervisor. at FyberCom, you are responsible for. assisting and supporting call center staff. in handling. technical support, billing inquiries, and sales calls. Your role is to ensure that the team is. performing efficiently and effectively. in these key areas while providing exceptional customer service. Additionally, you will be responsible for. conducting weekly training sessions. to enhance the team’s skills, address common...
Responsibilities. The. Call Center Supervisor. shall oversee all aspects of call center functions and performance during normal business hours 8AM – 4PM Monday through Friday. Manage the tasking of the Tier 0 staff of up to 10 personnel on a daily basis and work with other team leaders to flex/surge personnel across locations to ensure mission requirements are being met. Our work and success depend on our team to bring professionalism and init...
Candidates MUST be located in Reno, NV or surrounding areas. . Job Summary. The. Supervisor. manages the tactical day to day aspects of omni-channel consumer engagement. This position has primary responsibility for to ensure successful operations and performance to client expectations including associate performance, policy adherence and continual process refinement, meeting or exceeding both the organization and client goals and objectives. Prin...
Job Description: We are seeking a skilled and motivated Call Center Supervisor to oversee our call center operations. The ideal candidate will have strong leadership abilities and a passion for delivering excellent customer service. Responsibilities. Team Supervision: Supervise and support call center representatives to ensure high performance. Performance Monitoring: Monitor and evaluate call center metrics and individual performance. Training a...
Education and Experience. 1. High school diploma or equivalent. 2. Experience in health care setting is. required. 3. Experience in a call center setting is. required. 4. 3-5 years’ experience in a supervisory role. preferred. 5. Demonstrates skills in motivating and training professional staff. Essential Skills and Abilities. 1. Exceptional customer service skills. 2. Ability to work with frequent interruptions and respond appropriately to unexp...
TPAC is looking for a. Call Center Supervisor. to join the TPA team atCaptrue Benefits. This is a full-time position located in our Blaine, MN office. Join our team and help us change the way healthcare is financed, disclosed and delivered. We are a creative, collaborative, and friendly group looking for exceptional talent for our ever-growing team. Job Summary. As a Call Center Supervisor at Captrue Benefits, you will be responsible for overseei...
TPAC is looking for a. Call Center Supervisor. to join the TPA team atCaptrue Benefits. This is a full-time position located in our Blaine, MN office. Join our team and help us change the way healthcare is financed, disclosed and delivered. We are a creative, collaborative, and friendly group looking for exceptional talent for our ever-growing team. Job Summary. As a Call Center Supervisor at Captrue Benefits, you will be responsible for overseei...
POSITION OVERVIEW. MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. . If you are a highly motivated individual and poses excellent communication skills, we need your help in managing customer service agents. While your t...
