Contact Center Planning and Monitoring Supervisor Jobs

The Contact Center Planning and Monitoring Supervisor establishes standards governing customer interactions and implements monitoring programs. Oversees contact center quality assurance programs. Being a Contact Center Planning and Monitoring Supervisor typically requires a bachelor's degree. Designs training programs or process enhancements that correct quality issues. In addition, Contact Center Planning and Monitoring Supervisor typically reports to a head of a unit/department. The Contact Center Planning and Monitoring Supervisor supervises a group of primarily para-professional level staf ... fs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Working as a Contact Center Planning and Monitoring Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. More
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